Customer Care Assistant

Jobinhalt

Andrea Parliament Law Professional Corporation is a fast-growing Burlington law firm looking for someone to fill the role of a Customer Care Assistant to support a team of professionals. The successful candidate must be self-motivated and a team player, with the ability to work independently and excel in a fast-paced environment.

Ideal start date: Monday September 20th, 2021.

Responsibilities

Assist the professionals with day-to-day firm efficiencies while maintaining APL standards:

• Answering phones;
• Opening and closing files in PCLaw;
• Taking and confirming client IDs;
• Preparing discharges;
• Organizing and maintaining physical will files;
• Preparing for will signing meetings;
• Managing calendars and scheduling comfort and strategy calls;
• Sending mail and coordinating couriers and process servers;
• Preparing documents for notarization and commission;
• Data entry, scanning and faxing;
• Preparing and sending out retainers and reporting letters;
• Taking payments;
• Assembling documents for court, including Affidavits, Motion records and Affidavits of Documents;
• Preparing and maintaining a variety of documents using Microsoft Office; and
• Following up with clients for feedback and reviews.
  

Work Hours & Benefits

• Part-time, Monday to Friday, 9:30 am to 3:00 pm with one half-hour lunch break.
• APL bonus plan after your three-month probation.
  

Desired Skills

• Outstanding customer service skills;
• Aptitude for learning new things;
• Exceptional attention to detail;
• Highly organized;
• Strong time-management skills and the ability to prioritize;
• Tremendous problem-solving skills;
• Excellent oral and written communication skills;
• Computer and Microsoft Office skills; and
• Experience with PCLaw an asset.
  

Education And Experience

• Post-secondary education required.
• Proven successful experience in office administration, ideally at least five (5) years’ experience working in an office environment.
• Retail or other customer service experience will be considered.
• Experience in the legal field is an asset but not required.
  

Please provide a cover letter, your resume and at least two references.

Andrea Parliament Law offers a collaborative working environment, competitive salary and benefits. We look forward to meeting the right candidate and beginning a long-term relationship. We wish to thank all applicants for their interest, however, only candidates selected for interviews will be contacted.