Vendor Analyst II- EN

工作内容

TD Description

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Department Overview

TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.

Job Description

Reporting to the Vendor Manager, the Vendor Analyst II is accountable for providing technical support and

quality approval of vendor estimates confirming scope, estimate accuracy, and timeliness of repairs enabling the delivery of Legendary Customer Experience. They will be responsible for identifying industry best in class repair and estimating trends.

Hybrid role with abilty to work from home majority of the time.

Candidate from any location can apply such as NB, Halifax, Calgary, all over ON, Qubec

Job Requirements

Evaluation and QA Approval of Xactanalysis assignments and estimates completed at any time during the course

of the claim.

Ensuring compliance with policies, standards, guidelines and controls by applying the policies and controls fairly

and consistently so vendors understand what to expect.

Coaching of vendors, to Estimating Standards and repair techniques

Manage all Residential Evaluation files in accordance with operational procedures

Liaise with the Vendor and file handling Analyst as required in the course of the Evaluation and repair process

Complete a comprehensive review of the original and supplementary estimates, images, measurements and any

additional supporting documentation

Ensure that the scope of the damages are aligned to TDI’s best practice standards and IICRC requirements

Determine and record any overwrite/underwrite estimate amounts

Provide feedback and coaching to Vendors, during and upon completion of the Evaluation process

Monitor the file in terms of Xactanalysis workflow compliance throughout the life cycle of the claim

Assist in training or coaching sessions or seminars and share the information as required

Creating a positive work environment and being an effective role model by championing TDI’s mission, vision and

values;

Additional Information

• Formal training/experience with scoping and estimating
• Xactimate/Xactananlysis Training and Knowledge
• Insurance experience / background an asset
• 3-5 years of residential structural estimating and software knowledge
• 3-5 years of Residential contracting, scoping and estimating
  

Proficient in the usage of Xactimate, Xactanalysis and Microsoft Excel, Word, Outlook

• ASD training, IICRC Certification for Fire, Smoke, Water and Damage Remediation
• Technical knowledge of structural repairs
• CIP / FCIP an asset
• Effective and confident negotiation ability when dealing with Vendors
• Ability to communicate effectively, both verbally and in writing, with internal and external clients
• Maintain positive morale and demonstrate team spirit
  

Understanding and knowledge of Master Services Agreements and Service Level Agreements

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.