Technical Business Analyst

工作内容

Job Title

Technical Business Analyst

Who are we?

Founded in 1924, Irving Oil is a family-owned international refining and marketing company with a history of long-term partnerships and relationships. With operations throughout Eastern Canada, New England and Ireland we focus on delivering quality products and exceptional service to our customers and our communities. Every day, we strive to put our good energy in action to bring families together, support the environment and local wildlife, and to create learning opportunities that empower the next generation.

Here’s What You Can Expect From Us

When you’re a part of our team, you’ll see how we bring good energy to all that we do. At Irving Oil, we strive for a work environment where each of us feels we belong, can bring our whole selves to work, and where we treat our fellow employees with kindness and respect. Together, we will support our corporate strategy, high standards and the communities where we live and work. Our collaborative approach, safety-first culture and commitment to building resilient teams helps reinforce our internal brand position where People Matter. That’s why we’re dedicated to investing in our employees’ potential, so that they can reach their career goals.

Job Description

What you can expect in a typical day

As our Technical Business Analyst, you will work closely with various internal stakeholders and IT resources as to be a technical and business subject matter expert on digital customer solutions. You will learn intimate details of the business and existing technical features / capabilities of software - to bring forward solutions which enhance / satisfy existing and emerging business needs. You will work to define and implement new software features and solutions, with emphasis on automation and ongoing modernization. You will have a balance of technical and business analysis capabilities, using effective communication skills both oral and written to provide solutions of high value to the business. Please note that this is an 18-month term position.

What You’ll Need To Succeed

• Understand existing software systems / settings thoroughly and how changes impact outcomes.
• Partner with internal stakeholders to thoroughly understand business requirements, and how they fit or conflict with other areas of the business.
• Partner with internal resources and external vendor clients to thoroughly understand existing and new software modules / features.
• Document current business processes using recommended tools / methodologies.
• Document software bugs and see them through to efficient / correct resolution.
• Report projects status to project manager(s) / stakeholder(s) on a defined interval.
• Explain technical details in either a technical or non-technical manner.
• Use technical tools such as SQL to query database tables, update database settings, etc.
• Maintain / author functional test scripts and execute them for software upgrade release cycles.
• Quickly and effectively determine business impact and sense of urgency.
• Effective problem investigation that leads to issue resolution. Gather evidence from logs, UX reports, app data, etc.
• Effective management of internal and vendor support tickets including presentation of evidence in a coherent useful format.
• Escalate appropriately and timely when a situation threatens business operations.
  

Professional Skills

• Possess strong customer service, verbal communication and interpersonal skills.
• Be proficient with Microsoft applications (Excel, Word, PPT, Visio, Project, Azure DevOps, Teams).
• Exercise effective meeting management and verbal presentation skills.
• Be able to methodically troubleshoot challenging technical issues.
• Excel in a fast paced and rapidly changing environment.
• Enjoy solving challenging technical and business problems.
• Manage multiple priorities
• Be a technologist, a self-starter and fast learner who loves and can pick up new technologies with ease.
• Be able to produce consistent quality results within limited timelines. Strong analytical skills.
  

Travel

• Travel is not a requirement for this position.
  

Education And Experience

• Post-secondary education in business or a computer related field, or equivalent experience.
• 5-10 years of experience working in similar role- business or technical.
• Experience with relational databases, web services, SQL, Cloud, logging.
• Training within Continuous Improvement methodologies is an asset.
• Experience writing business requirements / User Stories.
• Experience writing and executing test scripts, knowledge of test automation.
• Knowledge of programming languages (C#, JavaScript, Java, HTML, AngularJS) is an asset.
  

Please note that this is an 18-month term position.

Irving Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants.

Job Requirements - Education

Job Requirements - Work Experience

Location

Saint John, NB