Shift Leader

工作内容

Who are we looking for?Canna Cabana is actively seeking Full-Time Shift Leaders who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the limit.Duties and Responsibilities:Provide assistance to store management in supervising and facilitating the daily operations of the storeOversee the responsibilities of the Store Manager in the absence of SM or ASMAssist in the delivery of key personnel management when on shift and resolve any customer service issues as and when neededProvide direction, guidance and instruction to all store associates as requiredEnsure store conditions are consistently upheld to established standardsAssist in ensuring staffing levels adequately meet business needs, only when requestedBe the sales and customer service leader/role model in the absence of SM/ASMGreet and assist customers in a way that models exemplary conduct to other staffEnsure company policies and relevant legislation are consistently adhered to and upheld by all staff membersHandle customer complaints as they arise, escalating to the appropriate individual as deemed necessaryEnsure that all health, safety and security regulations are adhered to and required standards are met on shiftAchieving sales target and store level KPI’’sEnsuring employees on shift are actively pursuing sales goalsOversee and assist in inventory management and be accountable for the inventory processes on shiftOther duties as requiredQualifications:Completion of high school and College/CEGEP/vocational or technical training requiredDemonstrated sales and service orientation requiredValid CannaSell certificationMinimum of 2 years work experience in the retail industry required, Cannabis industry experience preferredExcellent time management and prioritizing skills requiredDemonstrated ability to train and motivate staff requiredSkills to monitor and lead by example as requiredBasic office administration skills requiredHigh level of proficiency with Microsoft Office productivity suiteHighly effective teamwork skillsAble to effectively communicate both verbally and in writing with individuals at all levels of the organizationStrong customer service and troubleshooting skillsWell-defined sense of diplomacyExcellent teamwork and team building skillsThorough understanding of applicable health and safety legislationProfessional, responsive, and positive work attitude is essential