Service Manager

Our Team is filled with people who are passionate about providing an above and beyond experience for guests. The goal is to enhance and preserve the Canadian Brewhouse’s reputation with quality customer service skills, innovative brain-power, and a can-do attitude!

Responsibilities:

• Maintain the proper level of service and quality products throughout the bar/service areas to ensure guest satisfaction
• Handles any guest complaint in a timely and appropriate manner
• Direct and coordinate the activities of the bar/service teams
• Participate in weekly manager meetings to provide feedback and information on operations
• Job duties are being followed in accordance with company standards
• Proactively monitoring labor of bar/service staff in accordance with budgets versus business volume
• Promotes teamwork and resolves team member conflicts constructively and professionally
• Provide ongoing direction and feedback to bar/service staff to maintain and improve performance

What do you need?

• Proven customer service experience as a manager
• Proven experience in a leadership role
• Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and staff
• Strong leadership, motivational and people skills
• Acute financial management skills

Considering applying? These are some of the great benefits of joining our team!

• Flexible Hours
• Advancement Opportunities
• Benefit packages
• Performance based bonuses
• Staff Discount
• Lifelong Friendships

Company Information:

We are proud of being the only Canadian-themed sports bar in town, and we know that without our incredible teams we wouldn’t be a fraction of where we are today. Our teams live and breathe our Core Values; these are 6 key principles that influence all of our decisions as an organization.

• Take Care of Each Other and Yourself
• Think Like a Customer
• Support Your Community
• Hurry, Don’t Rush
• Embrace Innovation
• Be Persistent

When not at work, you may catch us out in the community volunteering, raising funds for The Canadian Mental Health Association or the local Children’s Hospital, or having a couple of drinks with friends. The Brew Crew is a team of devoted, compassionate, and ambitious individuals that are hungry for what the future holds. We believe it’s our duty to provide all of our employees with a safe, fun-filled work environment with endless advancement opportunities. Let us tell you more about why you should join the best team in Canada, today!

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