Senior Support Model and Governance Consultant (North America)

工作内容

Do what you love. Love what you do.

At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.

About the Team
Join our team and experience Workday!It’s fun to work in a company where people truly believe in what they’re doing. At Workday, we’re committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we’re serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun.Our Production Preparedness team is energized and passionate, committed to helping our customers prepare for life in production. Utilizing our unique backgrounds, we apply innovative approaches to customers, operationalizing their teams for the deployment of Workday. We are often remote from one another but that doesn’t stop our sense of collaboration, supportiveness, and fun.
About the Role

As a Senior Support Model and Governance Consultanton the Production Preparedness team, you will be joining a growing practice within Workday’s Services organization. The focus on encouraging our customers to plan for their post-production support and governance model during the deployment of the Workday solution, is a critical differentiator that drives significant value and self-sufficiency. As a member of this team, you will have the opportunity to utilize your expertise as a customer or a leader in HRIS/FINIS/SCM/IT to engage in multiple aspects of the service. You will contribute to the design and delivery of a framework that shares leading practices on team model designs, tools, and governance, as well as an ongoing strategy for innovation.

• Lead the Production Preparedness workstream of one or more concurrent Workday deployments, enabling customer support readiness and on-going innovation.
• Recommend and advise designs, based on leading practices, of similar customers support and governance models, resources, stakeholder relationships, support tools, processes and desired level of self-sufficiency.
• Prepare for and facilitate advanced customer discussions to outline the future support and governance vision and strategic guiding principles.
• Utilize customer discussions, to identify operational priorities and impacts, that support alignment to strategic decisions.
• Support business development activities such as discovery, proposals, presentations, pricing, marketing and enablement
• Contribute to the development of thought leadership (white papers, reports, presentations, keynotes, etc.) targeting internal and external audiences
• Partner with internal Workday customer teams to create a cohesive, consistent customer experience
  
  

About You

Basic Qualifications

• 6+ years of experience leading support and post-production governance programs of large-scale process/technology projects and/or other transformational initiatives
• At least two (2) years of experience as an internal or external consultant
• Have a general understanding of the Workday system and/ or other similar SaaS business systems
• Functional expertise in HCM, Financials and/or Supply Chain or Student
• Based in United States or Canada
• Ability to travel ~30%
  
  

Other Qualifications

• Experience leading support teams and participating as a strategic stakeholder on business system governance committees
• Experience supporting Workday in a global environment with both Workday HCM and Workday Financial Management and/or Supply Chain Management or Student
• Experience on technology implementation projects (Workday, SAP, Oracle, PeopleSoft, JD Edwards, Siebel, Salesforce.com, SuccessFactors, custom solutions)
• Experience in an HR, Finance and/or Supply Chain organization
• Experience managing teams of employees and/or subcontractors
• Experience with business development activities (i.e. discovery, proposal development, SOWs, pricing, etc.)
• Demonstrated ability to work independently and manage multiple assignments
• Demonstrated ability to manage ambiguity, employ research and apply problem-solving skills
• Strong emotional intelligence with the ability to work effectively across teams, overcome resistance and navigate a complex, matrix organizations
• Advanced communication skills - both written and oral, with the demonstrated ability to simplify complex concepts and messages to essential components and deliver effective messages to a wide range of audiences.
• Demonstrated capabilities in teamwork and leadership, including the desire and eagerness to mentor and assist in the professional development of junior staff members
• Bachelor’s degree and Advanced degree in related field
  
  

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.