Senior PMO Analyst

About JLL–

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

• KPI and Audit reporting

• Performs spot audit of PDS project readiness for quarterly Audit KPI reporting. Provides Directors, Team Leads and SVP with monthly spot audit report

• Acts as a SME source for the PDS Project Team and collaborates and interfaces with the RBC PMO Account counterpart.

• Provides education and training to the PDS Project Team on new requirements and refreshes knowledge

• Reports quarterly PDS KPIs for account reporting leveraging internal data dashboards and reporting systems for client scoring

• Review project management systems and reporting to identify gaps in data and documentation

• Works closely with PDS teams globally to drive consistent reporting for RBC.

• Looks for inconsistency in the reporting across the PDS PM and PC teams

• Works closely with PMO Data Analyst to help automate manual reporting

• Drives Efficiencies within existing processes

• Works closely with the PDS Team Leads and Director Team to assess opportunities for process efficiencies for PDS

• Works with other service lines within the account to streamline processes where PDS is impacted

• Update PMO documentation as required, including process flows, templates etc.

• Work with the PMO team to update process flows when processes are changed
• Communicates updates to our team members and ensures all documentation is updated to reflect changes
• Manages PDS Playbook to ensure content is current

• Demonstrate proficiency in the use and application of all PDS technology as required for assigned projects

• Ability to adapt to new technology rolled out across the platform.
• Assess how our platform technology can better serve the needs of our client

• Support project management office team on multiple projects and assignments

• Work with the PMO to find the most efficient solutions on delivering reporting and assignments
• Be a SME on driving solutions for reporting

• Comply with all JLL policies and procedures, including but not limited to ethics and business practice

• Be an advocate for our JLL team ensuring PDS teams follow process and procedures and hold up the highest standard on ethics and business practice

• Other duties and responsibilities as assigned

• Demonstrate flexibility on taking on additional responsibilities and duties that help enhance the client experience

• Progressing towards post-secondary education in Project Management

Years of relevant experience

• 5-7 years hands on experience working with data reporting and process improvements

Skills and knowledge

• Self Starter – ability to assess opportunities and provide creative solutions
• Proficient in Microsoft Office (Word,Excel, PowerPoint, Project and Outlook)
• Experience with Tableau would be considered an asset
• Strong organizational and time management skills
• Ability to adapt and prioritize, meeting deadlines, in a fast-paced environment
• Excellent verbal and written communication skills
• Detail oriented with strong analytical skills

Other abilities

Professional yet personable demeanor

• Proactive and takes initiative to make improvements
• Team Oriented – solution driven

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can’t wait to see where your ambitions take you at JLL. Apply today!

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

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For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at AccomodationRequest@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.