Senior Network Support Analyst - Monitoring

工作内容

Overview

You’ve got big plans. We have opportunities to match, and we’re committed to empowering you to become a better you, no matter what you do. When you join KPMG you’ll be one of over 227,000 professionals providing audit, tax, advisory and business enablement services across 146 countries. With the support to do things differently, grow personally and professionally and bring your whole self to work, there’s no limit to the impact you can make. Let’s do this.

Overview Of The Opportunity

IT Services in Canada are divided into three core functions Project Services, Knowledge Services and Technology.

ITS is not just about technology; it’s about our relationship with the business and partnering with them to help achieve their goals. We’re a multi-disciplinary team of individuals with a broad spectrum of skills ranging from the highly technical to the business of IT. Each of our people is a specialist in their area of focus, but what makes us strong is how we work together to support our colleagues in solving their business challenges.

We operate in a high-performance culture and are committed to supporting and developing our people to reach their full potential. We offer a Leadership Development Program focused on identifying and developing leadership capability, Secondment Opportunities that support the growth and development of our people, and a Women’s Network which provides a forum for addressing the needs and interests of our ITS women.

Position Summary

Reporting to the Manager of Network Infrastructure, the Senior Network Analyst is a key technical resource responsible for supporting and maintaining the corporate network infrastructure. The Senior Network Analyst will leverage a deep understanding of networking technology and protocols to support and troubleshoot KPMG’s advanced infrastructure. This person will be a member of a nation-wide team of technical staff focused on building, supporting, and maintaining KPMG’s network and IT infrastructure. The Analyst has strong communication skills, is proactive, needs little supervision and is comfortable working in an environment that deals with various levels of management. There are no people management responsibilities. On-call availability is required.

What You Will Do

• Support KPMG’s core Cisco technologies, Cisco SDWAN, Cisco SD-Access, and Cisco ACI, with a focus on proactive improvement of network health - solving issues before they impact applications and services
• Support, administration and configuration of Cisco wireless network devices and policies
• Work closely with Operations, Support and Architecture team members to implement proactive approaches to monitoring and reporting on network services that maximize uptime, reliability and visibility
• Document/Develop/Review operational processes and troubleshooting guides for Network Support and Operations staff
• Work with Cisco and other vendors to resolve KPMG network issues
• Perform application updates, security patches and configuration changes on network hardware, services and systems.
• Work with support vendors to resolve issues, and to improve KPMG’s networks.
• Work as a resource on multiple concurrent projects and ensure implementation of network services and solutions to meet business requirements.
  

At times, business needs arise, and employees are required and agree to work beyond their normal work day or work week to fulfill the accountabilities required for their job. Likewise, people need extra time to devote to personal matters, and our approach to flexibility provides for this.

What You Bring To The Role

• College Diploma or University Degree in the field of computer science and/or 5 years equivalent work experience
• Experience with supporting a medium to large Cisco SDWAN environment - Experience implementing and administering Viptela appliances
• Experience administering and troubleshooting SDA environment using Cisco DNAC
• Experience administering and troubleshooting Cisco ISE, as it relates to SD-Access security controls
• Experience supporting a Cisco wireless environment - WLC’s, Meraki and AP’s,
• Experience supporting routing and switching in a complex Cisco based network environment that includes voice, video and data.
• Experience administering Cisco ACI policy administration is preferred
• Experience of Palo Alto Firewall administration
• Experience of Load Balancer administration, Netscaler SDX/MPX preferred
• Working knowledge of QoS concepts and configuration
• Ability to review network flows and metrics proactively to determine potential trouble spots in the network before they lead to business impact
• Sound knowledge of TCP/IP and network routing protocols, including EIGRP and BGP
• Understanding of Netflow and SNMP protocols
  

This is a remote/hybrid position.

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG is committed to the health and safety of our people, clients and communities. With this commitment in mind, KPMG complies with all public health mandates (provincially and/or federally, as applicable) and has implemented various safety measures, including a COVID-19 Vaccination Policy. KPMG’s COVID 19 Vaccination Policy requires all employees to be fully vaccinated if they wish to or are required to attend a KPMG office in the course of their duties.

As this role requires occasional or consistent attendance at a KPMG office, the successful candidate must be fully vaccinated (i.e. have received all doses that are recommended by Health Canada, including any boosters) and must provide KPMG with proof of vaccination. KPMG will provide reasonable accommodation if the successful candidate cannot be vaccinated due to grounds protected by human rights legislation in their province of employment.

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

For general recruitment-related inquiries, please contact the HR Delivery Centre at cafmcdnhrsthotline@kpmg.ca.

If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact us at cafmcdnhrsthotline@kpmg.ca or phone 416-777-8002 or toll free 1-888-466-4778.