Senior Dispatcher

G2 Enterprises Corp. is a locally owned business, proudly operating several successful companies in the towing and transportation industry. We support the leadership and overall management of the companies by providing expertise that assists the leadership teams in achieving their objectives. G2 also provides the back-office support including accounting, payroll and benefits, human resources, information technology, and strategic planning support.

We are looking to add a Senior Dispatcherto our team within the Brad’s Towingdivision.

Brad’s Towing started in 2001 with only a 1996 F450 and Century wrecker. Since our humble beginnings, we have expanded to also provide services with deck trucks, tractor trailers, semi towing and recovery with a fleet of over 40 pieces of equipment. We also offer specialty services and equipment such as air cushions, winch skids, and animal transfers. We pride ourselves on our reputation for dependable and reliable service. Whether you’re a first time customer in need of a boost or a company looking for help moving equipment - we get the job done right!

The Senior Dispatcher is the key liaison between our customers and drivers and is responsible for providing quality service throughout the entire interaction – from answering calls, assessing needs, and dispatching appropriate equipment as needed. In addition, the Senior Dispatcher helps customers in accessing and retrieving their vehicles from the compound when needed.

We are looking for someone to work the 7 a.m. to 4 p.m. Monday through Friday shift, however some flexibility is required to occasionally cover other shifts as needed.

What you will be doing:

• Answer customer calls on a multi-line phone system – all calls must be answered within two rings
• Collect essential information and enter data in the electronic system in “real time” while communicating with customers
• Provide specialized dispatch services to ensure the timely and effective transportation of equipment, product, and supplies
• Estimate trip costs and provide accurate service estimates to customers
• Coordinate with peers to dispatch fleet operators effectively and efficiently
• Respond to incoming customer inquiries via telephone and emails in a timely manner
• Clearly communicate the specifics of each customer situation to fleet operators
• Verify and confirm invoices prior to sending to customers
• Prepare necessary documentation as per customers’ requests
• Coordinate details including necessary permits and paperwork as required by customers
• Process pre-authorizations prior to dispatching calls for one-time customers
• Monitor all incoming emails to the info@bradstowing.ca email account
• Problem-solve situations and prioritize as they arise
• Escort customers to the yard to access or pick up their vehicles
• Process invoices and payments for customers retrieving vehicles from compound
• Complete the outstanding invoice report as assigned
• Contribute to keeping office areas tidy, organized, stocked and clean
• Evening shift (after 6:00 pm) performs light cleaning duties as needed, including but not limited to:

• Check printer to ensure paper is full for next day

• Tidy common areas (front desk, dispatch office, and lunchroom)

• Empty and take out garbage and recycling

• Ensure supplies (e.g., soap, paper towels) are filled in bathrooms and lunchroom

• Sweep main floor and lunchroom areas

• Prior to transferring phone to the call centre, organize the next days’ trips and ensure first-run trips are emailed to drivers
• Evening shift ensures all doors are locked to the building and shop, lights are shut off and phone is forwarded to call centre
• Other duties as assigned or required

• 
  Clear criminal record check

What you can expect:

• An hourly rate commensurate with experience

• Supportive, engaged and fun work environment

• Comprehensive benefits package including health and dental, disability insurance, life insurance, critical illness insurance and an employee and family assistance program

• Training, development and ongoing support with an opportunity to grow

Visit www.bradstowing.ca to learn more about us!