Salesforce Administrator

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type:

Regular

Job Description :

The telecommunications market is undergoing a transformation and Cogeco is forging ahead with our plan to enter the Canadian mobile services market. We are looking for a Salesforce Administrator to help develop our wireless roadmap, manage our Salesforce stack based Business Support System, and join a team made of creative innovators and visionaries in start-up mode.

Responsibilities:

• Assume administrative and operational functions related to SalesForce tools such as ExperienceCloud, Marketing Cloud, Sales Cloud, Communications Cloud.

• Ensure optimal performance of Salesforce systems and products, oversee proper implementation and optimization effectively, in a scalable way, respecting set requirements.

• Working with the team to define system requirements and customize the platform.

• Assist in defining workflows, functions and configurations within the Salesforce.com environment.

• Strong understanding of the Salesforce platform and experience in creating and maintaining Salesforce user profiles, objects, and fields; utilizing Process Builder, Workflows, and other automation processes; and with a deep understanding of Reports and Dashboards.

• Provide support and coordinate with the team to find innovative solutions, for Salesforce and beyond.

• Complete rigorous QA checks on every change made within the Salesforce Org.

• Collaborate with and train other team members.

• Develop and document efficiencies in current and future processes.

• Manage Salesforce roles, profiles, permissions, workflows, sharing rules, and groups.

• Manage and administer SSO, MFA, and other security related efforts

• Planning for SFDC Releases and communicating system changes to the users in advance so they understand the changes and how to use it prior to implementation

• Monitor and manage exception logs for back end system integration with SFDC.

• Assist in defining / creating reports and dashboards as required.

• Manage less complex Salesforce integrations - those not handled by a Salesforce Developer or SI/Consultant/Partner

• Maintain a holistic view of all business processes and users in the system to understand cross functional impacts with regard to configuration, process, workflow, and reporting.

Academic:

• University degree in Computer Science or related field, or a combination of education and experience.
  

SPECIFIC COMPETENCIES:

• Certified Salesforce Admin.

• Knowledge of Salesforce Core, CDP.

• Ability to explain integration concepts such as APIs, OAuth and SAML.

• Experience configuring and optimizing CPQ software. ideally SFDC Communications Cloud (Vlocity) EPC/CPQ and or MSM).

• Experience with declarative development in SFDC (eg. workflow rules, Process Builders, Lightning Flow).

• Experience with developing and optimizing Omniscripts, Flexcards, Flows, Data Raptors and Integration Procedures .

• Knowledge of Apex scripting.

• Strong attention to detail is critical for this position, and you should be able to multitask, manage time effectively, and meet deadlines.

• Excellent communication skills and the ability to create positive working relationships with a team.

• Critical and analytical mindset when it comes to solutions design and implementation.

• Interested in understanding the strategic goal and wanting to make a significant contribution to the business objectives.

COMPETENCIES:

• Experience developing solutions in Apex.

• Ability to write and implement new, relatively simple Apex code, as well as understand and revise existing code.

• Bilingual: English and French is an asset but not required.

Location :

Montréal, QC

Company :

Elite General Partnership

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusiondiversite@cogeco.com