Remote Service Specialist - Building Automation Systems

工作内容

Change the future with us.

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

Why you’ll love working for Siemens!

• Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
• Solve the world’s most significant problems – Be part of exciting and innovative projects.
• Engaging, challenging, and fast evolving, cutting edge technological environment.
• Opportunities to advance your career and mentorship programs on a local and global scale.
• Competitive total rewards package.
• Profit sharing available.
• Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
• Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
• Participate in our celebrations, social events and offsite business events.
• Opportunities to contribute your innovative ideas and get paid for them!
• Employee perks and discounts.
• Diversity and inclusivity focused.
  

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2022, Canada’s Top Employers for Young People 2022 and Greater Toronto’s Top Employers 2022.

What will you do?

Perform remote analysis and troubleshooting on systems and devices related to Building Automation and providing initial solutions for installed systems. To summarize, you will: configure and utilize cRSP remote services technology for the Remote Digital Service Center and interface with Service Engineers, Client Service Managers, Field Specialists, and customers; generate reports and make recommendations on installation performance to pro-actively inform customers on system health and operational status. Responsibilities include:

• Troubleshoot any network, software, programming and/or building automation system malfunctions remotely via network connection or by telephone-based interaction with primary emphasis and knowledge of Siemens Building Automation Systems and integrated products
• Programming and configuring Siemens Building Automation Systems
• Analytics based fault and event diagnosis and corrective measures
• Operating BACS (Building Automation Control Systems)
• Responsive, Preventive and Proactive maintenance call handling
• Initial set up tasks and lifecycle maintenance and corrective action tasks for Data Driven Services
• Understand benchmarks and KPIs
• Implement BACS optimization measures and programming
• Maintain detailed activities, records, and service reporting documentation for customers
• Administer cRSP and CWP connections and Navigator proxy installation and setup
• Run diagnostic tools, performance tools and customer reports
• Proven Outcomes based data collection and reporting
• Administer online data base backup tools and reports
• Works with customer IT administrators to explain and install Siemens tools used to pull data from customer networks or tools used to access Siemens BACS systems to perform corrective or PM maintenance
• Internal/External customer service and complaint handling
• Support for Digital Service Specialist and Field Specialist business partners
  

Location: This position can be based out of one our offices across Canada or in the US

What will you need to succeed?

• Diploma / degree or equivalent industry work experience.
• Minimum 3 years of onsite technical experience in related field.
• Prior Building Automation Controls / Siemens Building Automation systems experience.
• HVAC training, knowledge, and experience.
• Ability to work independently; self-motivated and resourceful.
• Strong customer service skills.
• Ability to teach and coach team members; collaborative nature.
• Ability to work from home.
• Up to 5% travel may be required as needed.
  

Preferred | Assets:

• Bilingual (English/French) communication skills.
• Knowledge of different Siemens BAU systems such as Insight, Desigo CC.
• Associate level degree or 1-2 years of vocational technical training preferred.
• Specialized skill training/certification may be required.
  

About Us.

We share our ideas and champion the people behind them.

For over 110 years, Siemens Canada has stood for engineering excellence, innovation, quality and reliability. Active across Canada, the company focuses on intelligent infrastructure for buildings and distributed energy systems and on automation and digitalization in the process and manufacturing industries. Siemens brings together the digital and physical worlds to benefit customers and society. Through Mobility, a leading supplier of intelligent mobility solutions for rail and road transport, Siemens is helping to shape Canada’s passenger rail services. Via its majority stake in the publicly listed company Siemens Healthineers, Siemens is also a leading supplier of medical technology and digital health services. In addition, Siemens holds a minority stake in Siemens Energy, a global leader in the transmission and generation of electrical power.

Making a difference together we raised $385,000 towards charitable contributions, support over 38 non-profit organizations and planted 660 trees in our local communities. Siemens Canada has 2,500 employees from coast-to-coast and 24 office and production facilities across Canada. Join our team of approximately 293,000 talented professionals in more than 190 countries/regions and help us tackle the most exciting challenges to build a successful future together. So, what are you waiting for? Take your next career step with us.

To learn more about Siemens Canada, visit our website at www.siemens.ca

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Organization: Smart Infrastructure

Company: Siemens Canada Limited

Experience Level: Mid-level Professional

Job Type: Full-time

Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Code available at www.siemens.ca.

Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour ce poste.

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