Regional Service Manager - Montreal, QC

工作内容

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location

The ideal candidate will be based in Montreal, QC.

Discover Impactful Work:

You’ll lead, motivate, and inspire a community of field service representatives within our Research Safety Division (RSD) Canada. You will be responsible for service delivery for the Eastern Canada region for the IES (Instrument and Enterprise Services) business, supporting the underlying goals RSD Canada. . You will implement performance metrics, drive productivity and continuous improvement, including oversight of both regional revenue and profitability. This position will work closely with the Product Sales, Field Service, Finance and other IES and Thermo Fisher Scientific partners to meet customer needs in the region.

A Day in the Life:

• Lead and oversee profitability of Thermo Fisher Scientific (IES) services for the Eastern Canada region while assuming higher level strategic responsibility for the region
• Manage spending to meet AOP targets
• Lead and direct the activities of a team of service employees within the assigned area of responsibility, including up to 15 direct reports.
• Conduct performance reviews for direct reports along with regular coaching and mentoring
• Handles customer and field service representative issues
• Assists in selection, hiring and training of new employees
• Leads and participates in projects as identified to improve business performance
• Manage profitability of operations within designated region and accounts; management of critical issues, service revenues, expenses, quality and customer satisfaction
• Handles key processes to ensure effective management and continuous improvement
• Implement all service policies and procedures with regard to resource management, account maintenance, sales support and service operations.
• Must be proficient with the use of customer management software to track service calls, handle parts inventories, and complete job tasks
• Collaborate with Commercial Operations to maintain a balanced sales funnel aligned with IES/RSD revenue goals and to generate demand for time & material work
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
  
  

Keys to Success:

Education:

• Bachelor’s degree strongly preferred
  
  

Experience:

• 7 years of experience within a service organization, preferably within the sciences industry
• Previous experience managing a field service team with a strong background in organizational change, performance measurements and continuous improvements
• Experienced in driving customer allegiance and growing existing customer base
  
  

Knowledge, Skills, Abilities

• Fluently bilingual and effective communicator in both French and English (verbal, written and presentation)
• Customer focused and able to successfully work cross-functionally
• Strong process improvement skills
• Excellent planning and execution skills with proven ability to get results
• Ability to travel overnight up to 25% within the territory or other areas as business needs decide
• Ability to analyze results and trends and adapt strategies in an environment with continuous market change
• Strong ability to perform and lead in a fast paced environment
• Strong financial and business acumen is desired
  
  
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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