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水平: Mid-Senior level
工作类型: Full-time
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工作内容
Aha! is a very different type of high-growth SaaS company. We are self-funded, highly profitable, and 100 percent remote. We provide the world’s #1 product development software so teams can build products that customers love. More than 600,000 product builders use our suite of tools which includes Aha! Roadmaps, Aha! Ideas , Aha! Create , and Aha! Develop . And they rely on our training programs via Aha! Academy to become product development experts. We are recognized as one of the best fully remote companies to work for, champion the Bootstrap Movement , and have given over $1M to people in need through Aha! Cares . Learn more at www.aha.io .Our teamOur Customer Success team is an all-remote group spread across multiple time zones so we can work closely with customers when they need us.- We serve: We work with the world’s best-known and most innovative companies and they trust us to guide them to build products that their customers love.
- We are experts: Our Customer Success team is comprised of product development experts that have experience delivering meaningful value to customers.
- We act with urgency: We respond to customers’ requests as quickly as we can. Because when we do, we have the best chance of creating the most value for customers and ourselves.
- We exchange value: We do not have any salespeople and we focus on what is best for the customer.
- We collaborate: We have no tolerance for drama. We celebrate clear communication, effort, and teamwork. We use Slack for internal team communication and Zoom for team and customer video calls. (Email? Rarely.)
- We guide product: We bring our customer’s requirements to our product team and define our own efficient processes and systems.
- We enjoy: We like what we do and we want you to love your job too. Learn more about The Responsive Method , our company values , and the generous benefits we offer.
- 5+ years of experience defining, managing, or launching new functionality at a growing software or technology company
- Used a detailed go-to-market process to achieve product and business goals
- Learned complex software applications and workflow methodologies
- Worked closely with sophisticated enterprise product development teams
- Written clear instructions to answer questions and explain best practices
- Independently resolved hard challenges
- Guiding the world’s largest and most sophisticated organizations as they improve how they innovate and build software
- Delivering responsive customer service using our proven frameworks
- Serving as a product development and Aha! software expert
- Developing long-term relationships with a portfolio of our largest customers
- Proactively supporting customers as they expand their use of Aha! software and roll it out enterprise-wide
- Advocating internally for future product enhancements that align with customer and Aha! goals
- Setting an example for newer team members who are learning to share best practices and guide large customers
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最后期限: 19-06-2024
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