Operations Manager (Tourism)

工作内容

Are you a proven leader and an exceptional manager of people that craves the feeling that shared success brings?

Do you live, breathe and love the Canadian Rockies and its incredible surroundings?

Do you possess a ferocious work ethic with the skill set to oversee a fast growing adventure travel company and have the desire to be an integral part of navigating it on the path towards continued growth and success?

If the answer to all the above is a resounding YES, we want YOU!

Radventuresare seeking an exceptional self-starter for a newly created full timerole with unlimited growth opportunities to hit the ground running and help take our company to the next level.

At Radventures we don’t operate the same old monotonous big bus sightseeing tours, we provide immersive, exciting & active experiences on snow, water, trails & the road to a great demographic of guests from all over the world looking for adventure in the Rockies, as well as offering a fast growing fleet of campervan rentals for guests who’d like to explore the Rockies at their own pace.

Given that we specialize in boutique, adventurous & "once in a lifetime" small group, private and self guided half day, full day & multi day experiences for guests who are looking to escape the ordinary in Canada, our enthusiastic & knowledgeable team are the backbone of our company ethos, so only the most dedicated of people need apply.

We are a fast growing company with big plans to expand into other markets in Canada & around the world, so a desire to grow with us and be open to creating new opportunities with us in the future is also essential.

The successful applicant will need to have solid experience in inbound tourism and be a proven manager of people.

Working closely together with the company directors, the successful applicant will be more than capable of overseeing and improving the day to day running of the company.

Their primary responsibility will be handling & improving our existing operations & reservations procedures, as they incorporate their strengths in tourism business management & development to create new frameworks to scale & fast track the growth of the company.

They will bring a broad range of knowledge & experience covering all of our key international markets and have an exceptional ability in and a passion for selling and winning new business.

In this ever evolving position, the successful applicant will show the desire to grow with the company and be willing and able to step into all roles & responsibilities to drive the success of Radventures, relishing the challenge of achieving the goals and targets that we set together and sharing in our success whilst bringing ideas to the table that they will implement and execute.

The successful applicant will report to the company directors, however as their position establishes itself, they will be given more authority to make decisions across all facets of the business and will eventually manage the day to day operations of the business and other team members entirely.

This role is highly rewarding for the right person and is a unique opportunity to really put your stamp on a fast growing business and share in its continued growth and successes.

POSITION SUMMARY & BREAKDOWN:

70% | Operations & Reservations:

The primary responsibility of this position is to handle & improve the day to day running of the company, including but not limited to:

• Handle all incoming guest & partner inquiries (email, phone, text & online chat) in a timely fashion, providing all relevant information with a focus on turning inquiries into sales
• Create & update guest and partner reservations and bookings
• Handle last minute changes to guest & partner reservations and notify guiding team of changes
• Maintaining Radventures product & service knowledge and familiarization
• Prepare daily tour manifests & run sheets
• Assign resources & schedule guides to tours
• Prepare invoices & quotes for guests and partners
• Management of business licenses, registrations & lease
• Management of company inventory & vehicle maintenance, licenses etc.
• Promote a positive company culture
• Assist company directors with recruitment
• Training of new team members

15% | Administrative & Office Duties:

A secondary responsibility of this position is to provide administrative & office support to company directors whilst overseeing:

• Document & resource creation and updates
• Employee on boarding & off boarding
• Website and online presence maintenance
• Social media & digital marketing
• Other duties as required

15% | Business Development & Sales:

A secondary responsibility of this position is to work closely with company directors to develop the business and increase sales by:

• Maintaining local & global adventure tourism industry knowledge and familiarization
• Developing & implementing strategies to win & maintain new business from a variety of OTAs, ITOs, international travel agents, wholesalers, corporate clients and local hotel concierges, plus any other channels that you identify
• Maintaining and developing relationships with travel partners
• Reviewing and improving current lineup of products & services
• Identifying & developing new revenue opportunities

Given the evolving nature of the role, this position involves being highly organized & reliable at all times and stepping in wherever is needed to maximize your positive impact on the company.

ESSENTIAL REQUIREMENTS:

• Legal right to live & work in Canada
• Currently living in the Bow Valley
• Drivers license & own reliable vehicle
• Experience in tourism
• Fluency in written & spoken English
• Proficiency in information technology
• Proficiency in Google Suite & Microsoft Office
• Exceptional attention to detail
• Confidence to advise based on sound knowledge
• Willingness to learn, adapt, show initiative and be a positive team player and leader
• Positive and happy attitude
• Highest standard of ethics, confidentiality and professionalism
• Exceptional time management skills

DESIRED SKILLS/QUALIFICATIONS:

• Class IV Alberta drivers license
• Formal education in tourism and/or business management
• Experience in res tech & booking software
• Experience in sales, digital marketing, accounting/bookkeeping, reservations or business development

REMUNERATION:

Being a new role within the company, Radventures is open to negotiating the best win-win agreement for the right applicant with regards to remuneration, hours of work, bonuses & commissions based on experience and performance.

This position is for 40 hours a week, but the split between office based work and work from home as well as the hours of work and days of work in a week is open to negotiation.

PERKS OF THE JOB:

• Above local industry salary & yearly performance based bonuses
• Above industry standard annual paid & unpaid leave allowance
• Subsidized or paid 3rd party training & education opportunities
• Amazing work/life balance
• Paid travel opportunities
• Comprehensive in house training
• Fun & supportive work environment
• Opportunity to "be the difference" in someones trip to Canada
• Free SUP/kayak rentals, gear rentals and discounted camper van rentals (when available)
• Friends & family discounts
• Opportunities to be heavily involved and share the successes of a fast growing adventure travel company with big dreams and global plans!

We thank all interested candidates for their application, however due to the high volume of applications, only those chosen for an interview will be contacted. Previous applicants need not apply.

Job Type: Full-time

Salary: From $50,000.00 per year

Benefits:

• Casual dress
• Company events
• Discounted or free food
• Flexible schedule
• Store discount

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay
• Overtime pay
• Retention bonus
• Tips

Application question(s):

• How long have you lived in the Bow Valley?

Language:

• English (required)

Work Location: One location

Application deadline: 2023-02-02
Expected start date: 2023-02-06