Operations Analyst

Our bottom line is different.

There’s something special about working at ATB, and it’s been recognized on every top employer list that matters. Maybe it’s our exceptional culture where your total wellness is supported through market-leading benefits and you’re free to bring your whole self to work. Maybe it’s our commitment to a growth mindset and our unrelenting thirst for making it possible for fellow Albertans—even the ones who aren’t our clients.

Whatever it is, you won’t find a more genuine, driven and knowledgeable group of humans anywhere. We foster a culture of purpose, performance and possibilities. We engage with intense curiosity, and bring our whole selves to work, every day. We know it starts with people like you, so take a chance and start with us.

Job Number: REQ3520

Location: Edmonton, AB (This position will be 100% in-office and remote work will not be possible)

Apply by: March 20, 2022

Paygrade: H

# Positions available: 1

Leader Name: Senior Manager, Operations

As ATB’s next Operations Analyst, you’ll be the first point of contact for our Facilities Operations Centre, providing exceptional customer service when coordinating building maintenance and repair requests for all ATB facilities. This includes communicating with contractors, landlords and team members to coordinate requests from initiation through to payment. You’ll support the Facilities Operations team by managing communications to tenants and contractors, providing security access cards to team members and maintaining the integrity of our data for all ATB facilities.

The People Places & Spaces Team is the group of people behind the scenes getting it done for over 2 million square feet of ATB real estate. This team is the point of contact for all branch and corporate space related requests.

• Review, prioritize and action services requests pertaining to building repairs and maintenance, escalating non-routine or emergency scenarios when necessary.
• Assess and accurately assign the level of priority to facilitate timely fulfillment of service requests.
• Monitor open requests and communicate daily with contractors, landlords and team members to ensure service level standards are always met.
• Follow up with team members to ensure customer satisfaction and assist in contractor performance assessments.
• Review, triage and process invoices for payment through invoice automation.
• Administer security card access to team members and contractors in accordance to established policies and procedures ensuring building security is maintained. This includes managing access cards for all temporary contractors and team members when required.
• Manage communications and other administrative tasks on behalf of the Operations team.
• Update and maintain data within our facilities management work request system, such as monthly energy consumptions.
• Coordinate parking for team members, communicate with external parking companies and manage monthly parking contracts.
• Manage incoming mail by leveraging your strong knowledge of various document types and business functions.

Requirements

You will find success based on the following characteristics:

• A self-starter who has the ability to build alliances and partnerships with other team members and vendors.
• Organized with the ability to stay focused on several priority requests at one time.
• Technically and digitally savvy
• Client obsessed and have an aptitude for innovative thinking to continuously improve processes and procedures.
• Analytical thinker with the ability to investigate and resolve issues raised by external vendors, clients and other team members.
• Ability to gather information, accurately assess issues and assign level of priority, by using effective probing and problem solving skills.
• Well spoken and communicates ideas eloquently, both verbally and in writing.
• Flexible, can work in an agile fashion and embodies a growth mindset.
• Eager to roll up your sleeves and take on new challenges.




As the ideal candidate you possess:

• Post-secondary degree or diploma in related fields and/or relevant experience.
• 2-3 years of experience in a customer service focused or facilities management environment.
• Strong knowledge of the G Suite of tools, Jira, Miro and Facilities Management software would be beneficial.

At ATB, we know that as you develop in your career, you gain many transferable skills. If you believe your experience and qualities are a match for this position, please consider applying.

Benefits

Be great. Be you. Believe.

We are dedicated to building a workforce reflective of the diversity within our communities and creating an environment where every team member has what they need to reach their potential. We encourage candidates from all equity-seeking groups to apply.

What happens next?

Thank you for applying online. If you are shortlisted for this opportunity, you will hear from us after the posting close date regarding next steps. We might ask you to participate in a digital interview or phone interview. If you require any accommodations, please let us know.

ATB Financial team members are required to disclose their COVID vaccination status and provide proof of vaccination or complete COVID rapid testing as a condition of employment to help support client and team member safety. We thank all candidates in advance for their understanding.

Stay in touch!

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