Night Auditor - Chateau Lacombe
看过: 193
更新日: 12-06-2024
工作类型: Part-time
工作内容
- Follow all established and future front office Standard Operating Procedures.
- Provide courteous service that meets or exceeds customer expectations:
- Adhering to Chateau Lacombe Hotel standards, effectively make or alter reservations
- Promptly checks in or checks out guests, with attention to detail and accuracy
- Handles difficult guest inquiries effectively, demonstrating effective recovery of the guest and problem resolution.
- Responds to customer questions regarding hotel, in-house facilities, and local events.
- Completing the Audit Process:
- Compile, balance, post and prepare end-of-day reports to include but not limited to; room charges, zero balance folios, corrections, adjustments, disputed charges, over/short figures, deposits, etc.,
- Verifies and balances daily charges for all departments to guest folios, master accounts and house accounts. Makes corrections as required.
- Authorizes credit cards and conducts express check outs.
- Audits food and beverage income postings and charges.
- Balances guest ledger postings.
- Run night audit final report after insuring all revenues are in balance
- Distribute reports as required, in a timely manner
- Perform the duties of a Guest Service Agent
- Assist PBX in taking and placing wake-up calls, as needed
- Perform the duties of a bell persons requested
- Identifies and forwards emails, incoming faxes, mail, packages, and messages promptly.
- Maintains regular attendance as required – schedule may vary according to needs of the hotel.
- Ensures organization and cleanliness of the front desk area.
- Checks for duplicate reservations and ensures all wake up calls are logged
- Posts all Banquet Event orders and makes sure revenue is balanced.
- Verifies the key sign in sheet noting any keys that may be missing.
- Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
- Adheres to all Chateau Lacombe Hotel standards, including Hygiene and Grooming, Health and Safety, Fire Safety, Key Deliverables and Guest Interactions.
- Provides exceptional guest service at all times.
- Ensures customer concerns are addressed in a timely and professional manner
- Other projects/duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education: High School diploma. Previous training in hospitality is considered an asset.
Experience: 1-2 years experience in hospitality industry is considered an asset. Experience in POS and switchboard is an asset.
Interpersonal Skills: Focuses on solving conflict, Maintains confidentiality; Actively listens to others without interrupting or distractions; Maintains a positive attitude even in negative situations; Remains open to others’ ideas and tries new things. Versatile, able to work under pressure or stressful situations.
Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed. Able to work in a diverse work environment.
Quality Management: Looks for ways to improve and promote quality; Demonstrates accuracy, consistency and thoroughness.
Cost Consciousness: Conserves organizational resources. Follows cash handling policies to verify funds and maintain accurate and ethical reporting of company finances.
Ethics: Treats people with respect; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support: Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values.
Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Safety and Security: Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Commits to required hours of work when necessary to reach goals. Flexible to work a variety of shifts.
Initiative: Takes independent actions and calculated risks; Asks for and offers help when needed.
Innovation: Generates suggestions for improving work.
Language and Communication Skills: Ability to read, write, and comprehend simple instructions, short correspondence, and memos. Ability to present information in one-on-one and small group situations. Ability to respond to common inquires or complaints from suppliers. Strong computer and telephone abilities.
最后期限: 27-07-2024
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