Manager, Network Services

The University of New Brunswick Saint John welcomes applications for the position of Manager, Network Services with Information Services and Systems (ISS). This is a continuing full-time (36.25 hours per week) position with the APT employee group. The position is funded by the University Budget with a salary range of $51,082 - $66,406 per annum.

The Manager, Network Services is responsible for providing a stable, robust, and dependable multimedia and networked computing environment. Also maintain critical equipment that is located in various locations across UNBSJ.

Position summary:

• Plan, design, install, maintain, and monitor the effective and continuous use of campus network servers and services.
• Ensure that campus users have access to network resources: printing, network stored files, and internet access.
• Maintain, configure, upgrade all network servers on the Saint John Campus.
• Administer, configure, and maintain a variety of servers across the Saint John Campus.
• Install and manage the network infrastructure which includes the firewall, site-to-site VPN units (Fortigate), and the internal core and edge switches (Juniper).
• Maintain confidentiality of information and back-up/restore data stored on the network servers.
• Ensure physical maintenance and safety of core hardware, including servers, routers, hubs, and switches that constitute the UNBSJ server and network infrastructure.
• Using IBM’s Tivoli Storage Management back-up all servers and user data; restore user data, as requested.
• Work closely with Fredericton campus Network and Server teams on a variety of shared resources and functions.
• Ensure prompt resolution of issues related to network services.
• Maintain a fully-functional isolated sandbox test environment for planning, testing and debugging changes/updates.
• Work with Data Analyst to help troubleshoot problems that affect the network infrastructure.
• Track issues and requests using FootPrints software.
• Perform network services maintenance, support functions, and emergency support outside of regularly scheduled hours, as required.
• Ensure that staff are trained/motivated. Maintain list of key responsibility areas that are reviewed/renewed annually.
• Plan, recommend, and use department budgets, in close consultation with the Director. Perform administrative functions related to managing these budgets.
• Maintain relevant industry/technical certifications (e.g., MCSE, Juniper, Fortigate).
• Other duties as required.

Requirements/Skills:

• Undergraduate degree in a technical field such as Computer Science or Engineering, or an equivalent amount of education, training, and experience.
• Minimum of four or more years of experience working in network and server services.
• Experience with wireless solutions, Extreme networks, Juniper, Fortigate, and Microsoft Windows 200x server operating systems required. Linux server operating systems and experience with firewalls required. MCSE Certification an asset.
• Experience working in a post-secondary educational institution would be an asset.
• Ability to interact and communicate with a diverse group of clients: senior management, faculty, staff, and students. Sensitivity to cultural differences and issues.
• Demonstrated strong problem-solving skills, along with the ability to work collaboratively in a team environment with differing skill sets as well as autonomously. Ability to handle stress and interruptions.
• Ability to work outside of regularly scheduled hours.

Closing date for applications isSeptember 10, 2021 4:30PM. We thank all applicants for their interest but only those selected for an interview will be contacted.

The University of New Brunswick is committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.