Manager, FBO & Fuel Operations

Location: Yellowknife, NT

Salary Range: $90,000 - $105,000 based on experience

Since 2014, Det’on Cho Logistics has been the Shell Aviation Fuel agent and the Fixed Base Operator (FBO) at Yellowknife Airport.

We are looking for an experienced and customer-focused Manager FBO and Fuel Operations, who will oversee general aviation support services such as aircraft handling, passenger services, fuel services, hangar services, ground transportation and hospitality. Reporting to the Director of Operations, you will play a key role in helping to drive our continued growth by providing the highest-level service to internal and external customers while promoting a positive team environment and a welcoming FBO.

This is a hands-on leadership position where you will take an active role in client support, service delivery, workload planning, administration, health & safety, and training of new employees. The Manager FBO and Fuel Operations requires a minimum of 5 years of leadership experience and will have a strong background in aircraft handling, fuel services, and the ability to prioritize tasks and manage multiple projects simultaneously.

Key Responsibilities:

• Lead the day-to-day functions of the FBO and fuel operation, and foster a teamwork oriented, high-performance culture that is customer focused.
• Create and maintain a safety-first culture and make certain that safety standards are met or exceeded in the work area.
• Promote quality control through daily observations, shift briefings, routine audits, Health & Safety compliance, mentoring, skill development and training.
• Oversee and coordinate FBO facility and equipment maintenance including scheduled inspections of the fuel operation.
• Take ownership of customer issues that may arise and follow problems through to resolution.
• Communicate effectively with other staff and departments around you; providing aid and support in any way you can to ensure the highest level of service to the entire DCL operation.
• Maintain an organized and welcoming work environment.
• Act as the company liaison in matters related to the airport community.
• Maintain timely and accurate invoicing, expenses and payroll approvals.
• Ensure proper staffing levels are maintained based on daily/weekly/monthly activity.

Required skills & proficiencies:

• Five (5) years or more management experience with three or more years of experience in aviation preferred.
• Must be able to pass airport security background check and obtain a RAIC.
• Ability to think analytically and be a problem solver.
• Ability to communicate effectively with customers and co-workers in a courteous and professional manner.
• Knowledge of time management and organizational skills.
• Extremely skilled and knowledgeable of customer service techniques and ability to perform all job duties providing the highest level of service to both external and internal clients.
• Excellent Verbal and written communication skills.
• Ability to maintain the confidentiality of sensitive information.

Must possess a valid driver’s license and a willingness to obtain a Class 3 rating.