Mail Room Coordinator

Who we are:

Meridian’s dedication to helping Canadians goes beyond banking, it’s about achieving a better life! Thriving communities are essential to the individual well-being of our Members and the overall well-being of Canadians.

At Meridian, we’re committed to providing exceptional banking, services, security, and advice so our Members can get everything they want from their money, and their lives!

Find our story here: About Meridian

About this role:

Meridian has two very busy Mail Rooms, one in each of the Corporate Offices (St Catharines and Toronto). The Mail Room Coordinator is the face of the Mail Room and the main contact for servicing more than 100 branches / departments and 1600 employee via walk-in, phone, or Ticketing System support requests.

The Mail Room Coordinator is passionate about delivering a high level of customer service and support and is very detail oriented which ensures accuracy of the job remains high. Experience in a fast-paced working environment and being extremely reliable and punctual are all requirements for this position. You are highly organized and take pride in helping things run smoothly and efficiently and strive to achieve the highest standards of excellence.

The primary responsibility is to process inbound and outbound mail efficiently and effectively, inbound, and outbound couriers, delivery mail to departments, always ensuring the correct person receives the correct mail package within defined SLAs. This role also cleans, stocks, and completes minor repairs to printers throughout the office.

What you’ll do:

• Welcome all staff to the Mail/Print Room with a smile in a timely and professional manner. Communicate with energy and personal confidence while presenting a polite, thoughtful, and friendly attitude
• Log tickets for all Mail/Print room requests and other Facility or Printer device related requests in Service Now. Complete tickets ensuring maximization of productivity through effective use of standard operating procedures and defined SLAs
• Set up and operate mail equipment and courier software programs
• Following “chain of command” and secure mail handling SOPs:
• Open, log, sort and distribute incoming mail, courier bags and packages
• Prepare and log outbound mail, corporate courier, and individual couriers (Canada Post, Purolator, UPS, FedEx, mass mailing)
• Sort by priority ensuring high-value corporate assets are expedited for distribution
• Fill relevant details in distribution and shipping forms, providing accurate information to ensure that mail is delivered to the right locations and people
• Shipping / receiving dock – attend to calls to transport, open and receive and stock bulk shipments.
• Conduct multiple mail runs per day to pick up from / distribute to end users on every floor of Corporate Offices
• Order corporate office supplies and stock all print area with paper and office supplies
• Stock all CO printers and PDFs with paper and supplies at a frequency which ensures they do not run out and stop print production throughout the day.
• Complete minor maintenance of CO printer / PDF equipment by solving paper jams, placing service calls and conduct routine cleaning
• Perform basic digital print production, copying and scanning jobs
• Maintain records for management reports and prepare monthly statistical reports, and charge-back reporting for postage and courier
• Maintain a clean and organized mail room and mail supply room
• Assist with the heavy copying and book binding
• Investigate, report, and resolve on lost or returned mail/courier shipments. Place emergency shipments as required.
• Hours of Work are 8:00 a.m. – 4:30 p.m. Monday to Friday
• Provide back-up support for Print Specialist, Receptionist, Office Ambassador
• Perform other duties and special projects including but not limited to meeting and conference room set ups, building occupant moves, minor building repairs/clean up and furniture assembly, etc.

What you can bring to Meridian:

Knowledge

• College or University graduate of office / administration management studies preferred
• Safe operation of mail, postage metering and print room equipment
• Secure Safe Mail Room handling

Experience

• Two or more years of demonstrated exceptional customer service experience
• Minimum of 2 years of relevant mail room experience and training
• Service Desk and ticketing system experience is an asset

Skills

• Superior service orientation and customer focus
• Ability to communicate effectively and respond professionally to questions and requests from customers
• Excellent written and verbal communication skills using appropriate business English
• Ability to deal effectively and tactfully with a wide variety of individuals in person, via telephone, email, and Ticketing system.
• Demonstrates attention to detail and completeness
• Thrives in a fast-paced environment and when priorities compete, effectively prioritizes then moves will agility from one task to another
• Ability to communicate effectively and respond to questions and requests from customers and others.
• Strong general office operational knowledge and specific understanding of the organizational unit, its functions, products, and customer groups
• Punctual and reliable with ability to meet tight deadlines and schedules
• Integrity – ability to safeguard all confidential information.
• Ability to represent the Meridian and Facilities by always projecting a positive and professional image
• Proficiency in business software (mail / courier / print) and MS Office suite (Outlook, Word, Excel), is required
• Proficiency in Service Now is an asset

Other

• Have valid Ontario driver’s license
• Ability to lift over 25 lbs.
• Position requires moving large and heavy objects, standing, lifting and repetitive movement.

What’s in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your candidates and clients!
• You’ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
• Remote and Flexible work arrangements!
• This isn’t your typical "corporate" job. We work hard and we have fun!

Keeping our Employees and Community Safe – COVID-19

The health and safety of our employees, members, and the communities in which they live, is of the utmost importance to Meridian Credit Union/motusbank/Meridian OneCap. With this in mind, we are complying with all public health mandates both provincially and federally, and have implemented various safety measures, including requiring all employees to be fully vaccinated against COVID-19 and making COVID vaccination a pre-condition to employment with Meridian

Please note that exceptions may be applicable regarding medical or religious reasons protected under Canadian human rights laws. Should successful applicants require a medical or religious accommodation related to vaccination, please discuss whether an exception may apply with your Talent Acquisition Partner.

Experience the Difference!

Meridian committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Meridian Credit Union.