Liaison Agent, Operations

Company Description

Be part of the journey!

Air Transat is Canada’s number one leisure airline. It flies to some 60 international destinations in more than 25 countries in the Americas and Europe, offers domestic and connecting flights within Canada, and carries some 5 million passengers every year.

We work with respect, diversity, pride and belong to one of the largest integrated tourism companies in the world. Choosing Air Transat means having a competitive compensation and a full range of benefits, including travel benefits. Above all, it’s sharing your passion with aviation enthusiasts

We offer:

• A work location in our Dorval office, including free parking
• A condensed schedule of 3 or 4 days a week (37.5h/week), as required
• Vacation days and floating days that allows you to take advantage of 2 confirmed passes, unlimited standby tickets and a multitude of discounts to help you create your most beautiful travel memories!
• As part of a fast-growing team, you’ll have the perfect work environment to develop your talent and build a career with us!
• A full range of group insurance, an RRSP and enviable travel benefits
• ...and even an advantageous referral program if you refer talented people like yourself!

Job Description

• The Liaison agent acts as a bridge between the airline operations and Transat’s commercial sectors.
• Represents Transat’s business areas (Senior Management, Transat Directors, Media Relations, Social Media, Marketing and International Markets, Call Center and Customer Relations, E-Commerce / CRM, Destination Services) within the IOC
• Acts as the link between the IOC (Integrated Operations Centre) and the Operational Support (reprotection team)
• Ensures the accuracy of information prior to its dissemination during flight delays and irregular operations.
• Keeps Transat’s commercial sectors informed and provides the necessary information to the teams so that they can respond appropriately to passengers’ questions.
• Writes the communications given to passengers during irregular operations.
• Performs certain key tasks related to the Operational Support department

Qualifications

• Minimum experience of two (2) years in an operational position with an airline, or tour operator
• Excellent communication skills, and fluency in French and English, both oral and written.
• Good knowledge of the Microsoft suite.
• Excellent ability to handle pressure.
• Ability to multi-task and adapt.
• Good organizational skills, autonomy, resourcefulness, and attention to detail.
• Ability to meet deadlines.
• Available to work on rotation including weekends (day, evening, night).

Additional Information

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs. To facilitate the reading of this document, the masculine form has been retained.