Kitchen Manager

About Fresh

Since our launch almost 30 years ago, we’ve made it our mission to prove that a plant-powered diet can be satisfying, energizing and undeniably delicious. We craft award-winning fresh food and juices you can feel good about. The kind that brings positive energy to carry you through the rest of your day. That’s the Fresh feeling, and it’s something you’ll never stop craving.

What’s In It For You?

Our culture of trust allows our employees to find satisfaction in working hard as a fun, diverse team. We offer:

• Competitive salary and paid vacation days
• Flexible Hours - No more late nights or early brunch shifts!
• Employee Health Plan - Available your first day with no cost to you for you and your family, includes coverage for vision, dental, massage, therapy, and more
• Discounts - All Fresh team members get discounts at local gyms and retailers
• COVID-19 Safety Procedures - Fresh has extensive COVID-19 guidelines that put our teams’ health and safety first
• Growth & Learning Opportunities - Consistent leadership training on diversity & inclusion topics and continuous career development as we open new locations

Position Overview

Reporting to the General Manager, the Kitchen Manager will own the overall business operations of Fresh within the broader shared building. The Kitchen Manager will work closely with the Assistant Kitchen Manager to ensure the back of house operations are aligned with company policies and procedures. The Kitchen Manager leads by example by working on the line, expediting and taking a hands-on approach to daily location activity. It is expected that this individual brings a significant amount of business acumen to balance all operating costs including labour, food waste, discounts as well as leadership and interpersonal skills that achieve and maintain safe environments for employees and guests. They must understand the operations in its entirety to monitor and motivate the leadership team and their staff.

The Kitchen Manager is vital in optimizing company profit by creating the best possible guest experience while inspiring and maintaining high team morale. They are responsible for team building from coaching for growth and success, to staff development with their ultimate goal of creating future managers. The ideal manager would be a resourceful, process-oriented problem solver, who can communicate clearly while working in a fast-paced environment with great attention to detail and organizational skills.

Requirements

• 4+ years of experience in people, kitchen and/or restaurant management
• 2+ years of experience in a high volume kitchen
• Technology savvy, we use it everywhere
• High financial acumen and understanding inventory and cost controls
• Strong interpersonal skills and understanding of diversity & inclusion
• Proficient leadership / cross-functional relationship building skills
• Excellent communications, presentation and organizational skills both verbal and written
• Working towards or completion of education focused in Culinary Arts, Hospitality, Business or related field (bonus)

Summary of Responsibilities

Employee Management

• Leads the full hiring cycle and promotion process for all BOH staff
• Manages reports by issuing Performance Improvement Plans and performing onboarding and offboarding tasks
• Plans and completes performance reviews in a timely manner following Fresh guidelines and provides constructive feedback
• Improves employee retention by coaching and committing to the growth and development of staff
• Contributes to a safe and welcoming environment by respecting and accepting all individuals who enter the restaurant
• Emphasizes the safety, sanitation and security awareness when overseeing the training of staff especially when operating equipment
• Trains leaders on ordering, inventory, maintenance practices and people management
• Holds staff accountable to all procedures and standards set out by Fresh
• Actively participates in manager meetings while encouraging, including and actively listening to the opinions of others
• Completes all assigned management training sessions such as diversity & inclusion, and skill-building workshops
• Fosters an environment with low turnover, high morale and an engaged employee base

Operations Management

• Maintains an inspection ready restaurant including kitchen and storage areas at all times
• Upholds all of Fresh’s standards and policies including attendance, code of conduct and uniform policy
• Meets labour cost objectives when creating and publishing weekly schedules
• Runs the line or expedites during peak times and as necessary to ensure 100% guest satisfaction
• Uses inventory software to accurately enter stock levels and invoices, addressing variances as needed
• Optimizes profit and minimizes waste when ordering food and supplies to maintain the appropriate inventory by forecasting accurately
• Controls food cost and usage by following proper prep, portioning and waste control procedures
• Follows preventative maintenance schedules on equipment and acts proactively to decrease risks to employees, guests and company assets
• Coordinates with the front of house department on guest complaints and escalations regarding allergies and food quality
• Maintains all logs, systems and procedures within the kitchen such as prep lists and training completions
• Manages all invoicing and works collaboratively with Regional Directors and home office staff to ensure accuracy
• Achieves operations within budget sets and reviews budgets with Senior Management

Equal Opportunity Employer

Fresh strives to further challenge and disrupt the status quo to become a champion of diversity, inclusion, equity and anti-oppression. We are committed to maximizing the diversity of our organization through inclusive and barrier-free recruitment and work environments. We welcome applicants of all backgrounds and encourage applications from individuals who identify as Indigenous, Black, persons of colour, persons with disabilities, and persons of any sexual orientation or gender identity. We are pleased to provide accommodations at any point to ensure you have access to a fair and equitable application process. Any information received relating to accommodation will be kept confidential.