IT Specialist (Field Operations)

☞ Aecon Group

看过: 171

更新日: 29-05-2024

位置: Toronto Ontario

类别: 信息技术

行业: Construction Repair Maintenance Services

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工作内容

Build Your Career at Aecon
Aecon is proud to build some of the most impactful infrastructure projects of this generation. From the roads and transit systems that connect our communities, to the communication networks that link us from coast-to-coast, and the water infrastructure that supplies our businesses and homes. Our integral work includes constructing the pipelines that join provinces with the energy that fuels the nation, and the airports and ports that connect us all. Aecon is there, safely and sustainably building the future.

We lead the infrastructure industry with purpose, and our people are at the heart of everything we do. Our business success relies on strong execution and continuous improvement – driven by the diversity, expertise and teamwork of our employees. We are always searching the globe for exceptional candidates to join the Aecon family and be a part of our forward-thinking, innovative, best-in-class organization!

Reporting to the Field Operations Manager, the successful candidate is responsible for remote site support, network infrastructure support and the successful completion of helpdesk requests within their support queue and overall management of the service provided to all Aecon field activities. We are seeking individuals who enjoy travel and an on-site enviroment!

What You’ll Do Here
  • Capturing clear site requirements and working with the Estimator and Manager on quoting for sites.
  • Design and manage job site setups, engaging other internal teams and vendors as necessary. Network diagrams, cabling and workstation requirements, VC-room setups, etc.
  • Manage job sites throughout their entire lifecycle – from site mobilization to site demobilization. Oversee proper job site decommissioning of IT equipment.
  • Keeping site records up to date and accurate with all required diagrams and documentation in the CMDB.
  • Work with Aecon’s JV partners as necessary, advocating for Aecon to take a leading role in providing IT support services to JVs.
  • Work with Strategic Sourcing and Procurement teams to source effective and affordable equipment for sites.
  • Provide rotating support visits to all Aecon job sites, including remote locations.
  • Helps co-ordinates quality standards and ensures public company compliance.
  • Adheres to Aecon’s Core Values and Policies and Procedures.
  • Adheres to Aecon’s IT Services Policies, Procedures and Guidelines.

What You Bring to the Team
  • Degree or diploma related to Information Services or equivalent work experience.
  • Demonstrable experience with and training on multiple technologies including (but not limited to) HP, Citrix, Cisco and Microsoft technologies.
  • Familiarity with ITIL Foundations, Microsoft, Networking and Citrix & Virtualization.
  • Must have working knowledge of Windows 10, MS Office 365 products, Microsoft Office 365 Administration, and Active Directory.
  • Experience with Incident Management, Problem Management, Knowledge Management, Change Management, or Service Level Management.
  • Ability to clearly communicate technical concepts to non-technical people.
  • Excellent customer service skills.
  • Excellent oral and written communication skills.
  • Proficiency in the French language is an asset.
  • Technical knowledge in computer hardware and software configuration.
  • Ability to multi-task in a fast-paced environment.
  • Ability to act individually and work together with others as part of a team.
  • Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures.
  • “Can do” attitude.
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最后期限: 13-07-2024

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