IT Change Management Analyst

工作内容

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.

At Intact, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts – the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can: shape the future of insurance, win as a team, and grow with us.

About The Role

We’re looking for a Change management analyst to join our team!

As a Change management Analyst, your work will have a big impact on deployment of new technology projects and continuous improvement within the organization. You will make a concrete contribution to the development and deployment of our new technologies’ adoption strategies. You will play a key role in ensuring that employees have a simple and positive experience when changing technology. You will work with project teams, operational teams, and multiple stakeholders within organization.

What You’ll Do Here

• Support project managers for the change management, with an IT focus on end-user experience.
• Collaborate with HR, Facilities, IT & Corporate Communications and various IT teams
• Take charge of CM activities using the established methodology.
• Stakeholders and impacts analysis;
• Change management strategy;
• Communication plans, documentation and training;
• Communications creation and review process;
• User Satisfaction Surveys;
• Provide users with the preparation and support they need to experience change successfully
• Support operational efficiency by providing a clear and simple user experience throughout the project lifecycle
• Plan communications or awareness campaigns with sponsors to help users better understand why we are making these changes and help adoption
• Offer and facilitate coaching, support, and reinforcement activities to help identified champions take over following the deployments
• Work on the integration and transfer to the operations of the solutions, ensuring handover to business units.
  

Qualifications

What you bring to the table:

• 5-8 years of experience with operational change management required (Prosci or other Change Management certification an asset)
• You have an interest in technology and can easily work and collaborate with technical teams
• You forge strong relationships with internal stakeholders and can work with all levels from individual contributor to executive, and from different areas of the business
• You have excellent written and verbal communication skills
• You can work on multiple projects and quickly adjust in a rapid changing environment
• Experience with Visio and workflow diagramming
• Experience in end-user content development (documentation, training, presentations, etc.)
• Experience in user-journey mapping an asset
• Bilingual (French and English) required
  

Here are a few reasons why others have joined our team:

• An award-winning, inspiring workplace that supports its people and recognizes great work
• Stimulating, challenging projects and development opportunities to help you grow your skills and career
• A comprehensive financial rewards program that recognizes your success
• An extensive, flexible benefits package
• An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased
• A $350 annual wellness account that promotes an active lifestyle
  

Flexible Work Arrangements

We’re proud to support a flexible hybrid approach which gives everyone the best of both worlds. While there are no minimum or maximum time requirements, each team’s need for in-person connections will be different and there will be times you’ll join your colleagues at the office.

Closing Statement

We are an Equal Opportunity Employer

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

LinkedIn Sponsored Tag

LinkedIn Sponsored Location