Host/Support

工作内容

As a Host at Ocean7 & AQUA Bistro & Wine Bar, you are a key link within the chain that holds our restaurant together & enhances the guest experience. You work in direct collaboration with the entire service team to deliver a seamless guest experience that embodies warmth & efficiency. As the first point of contact, the support prioritizes the greeting of guests above all else. They work to support the servers, complete table maintenance, general cleanliness & banquet room setup. It is our goal to ensure our guests have their expectations exceeded on each visit to this establishment.

As a Host/Support, you possess detailed knowledge of all aspects of the restaurant industry including food & beverage menu selections, hours of operations, completing payments & maintaining organization. In a fast-paced environment, it is essential to possess leadership & integrity skills, excellent communication skills, quick planning & decision-making skills. The Host/Support pays attention to detail, portrays constant professionalism and is very personable with guests.

Along with good time management, you main duties include:

• Greet guest in a warm & efficient manner while controlling the flow of the restaurant to support smooth service

• Answering the phone & taking reservations with warmth & knowledge

• Provide guests with information about the restaurant, hours of operation, specials, menus, etc.

• Assist colleges with the aim to create a seamless guest experience & enhance dining enjoyment

• Performing open, close & regular side duties to maintain a clean, stocked and organized work environment

• Clearing & re-setting tables for newly arrived guests

• Maintaining cleanliness of host station, banquet rooms, dining room & bistro

• Providing coffee/tea & water service for guests

• Take proper room service orders, accurately ringing into Squirrel system, setting up & coordinating friendly delivery of room service

• Read & interpret banquet event order forms & assist with set up/tear down of banquet rooms

• Genuinely, professionally & sympathetically communicating with guests & handling customer concerns

• Bathroom checks, resort rounds & food delivery when needed

Qualifications & requirements below are representative of the knowledge, skill & ability required for this very important position.

• Basic product knowledge of types of draft & cocktails, non-alcoholic beverages, desserts & menu items is required

• Minimum 1 year previous hospitality experience or equivalent

• Portray constant professionalism in appearance, positive & friendly attitude

• Clear written & verbal communication with all staff members and teamwork

• Ability to perform physical work and lift a minimum of 50 lbs

Always room for growth & promotion.

Discounts at the resort, spa, & dining.

Benefits package.

About Company: Ocean7 Restaurant and AQUA Bistro & Wine Bar at The Kingfisher Oceanside Resort & Spa is located in a beautiful oasis right on the water overlooking the Serenity Gardens in Courtenay British Columbia. Our mission statement is to enrich the lives of our guests with a genuine Vancouver Island experience, complementing our spectacular location, community spirit, and culture. We are wheelchair friendly, and are committed to serving our guests to the best of our ability. Come work, play, ski, snowboard, hike, bike, boat, and kayak in the beautiful Comox Valley. We have years of award-winning achievements, including Best Island Resort Winner 2021, 2020 & 2018 - Times Colonist Victoria and Greatest Place to Work Winner – 2021 in the Comox Valley Record Reader’s Choice Awards. We were also voted Best Seafood on Your Plate 3 years in a row!

Job Types: Full-time, Part-time, Permanent

Benefits:

• Company events
• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Courtenay, BC: reliably commute or plan to relocate before starting work (required)

Work Location: One location