Hearing Care Coordinator

工作内容

Yorkton, Saskatchewan,Canada

Position Summary

The Hearing Care Coordinator (HCC) is the first point of contact and demonstrates professionalism by using a patient centered approach of building trust, meeting needs, and delivering solutions through recognizing the needs and opportunities that exists while coordinating all clinic and patient support services within their specific clinic location(s). The HCC screens the patient to determine how we can best help them. The HCC responds to questions regarding advertising promotions, learns to recognize potential “leads” and facilitate smooth patient flow and services to the patient. They support the clinical and home office staff by serving as the lead resource for office management including scheduling appointments, handling administrative and financial processing, petty cash, insurance claim processing and follow-up, inventory tracking, and record-keeping. HCC’s demonstrate excellent patient care and work with the home office marketing team to coordinate events, outreach, and other growth-generating activities, including the incorporation of telemarketing and patient retention calls as needed.

Essential Duties And Responsibilities

• Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.
• Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.
• Schedule and confirm appointments and conduct outbound retention calls to patients.
• Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office.
• Check patients in and out, collect and record payments, track revenue and accounting activities to include: petty cash reconciliation, end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing.
• Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner.
• Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records.
• Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification.
• Perform minor hearing aid maintenance as allowed by provincial law such as receiver checks, battery, dome and wax guards replacement, etc.
• Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail.
• Verify the status of and checking in hearing aids and repairs and track/maintain product inventory.
• Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters.
• Track marketing calls and inquiries from initial contact through the point of sale
• Responsible to open and close the office on a daily basis and ensure the reception area is well maintained.
• Training support for other location front office staff, as may be appropriate.
  

Education And Experience Requirements

• High school diploma; Associates degree in administrative, accounting, sales or customer-oriented field or equivalent work experience.
• A minimum of 2 years office management experience in a customer driven industry.
  

Required Skills

• Experience with word processing and database software.
• Excellent interpersonal skills that allow effective working relationships with a diverse, patient, colleague, and vendor population. This includes listening, sales and problem-solving skills.
• Excellent oral and written communication skills.
• Basic understanding of accounting procedures and good math aptitude.
• Strong customer service orientation.
• Excellent organizational skills.
• Ability to manage multiple tasks within strict deadlines.
• Ability to input and track sales revenues and balance accounts daily and monthly.
• Detail oriented.
• Front desk medical/sales field experience and/or knowledge of procedures desirable.
  

Physical Demands

• Ability to handle a busy office with interruptions, calls, walk-ins and direct the flow of the office with efficiency and grace.
• Must be able to pick up after an interruption to complete tasks that require focus.
• Must be able to lift boxes up to 20 pounds.