guest service agent

• or equivalent experience

Business Equipment and Computer Applications

• Word processing software
• Spreadsheet
• Multi-line switchboard
• Internet
• Central reservation system (CRS)

Work Setting

• Hotel, motel, resort

Specific Skills

• Take, cancel and change room reservations
• Register arriving guests and assign rooms
• Provide information on hotel facilities and services
• Process group arrivals and departures
• Process guests’ departures, calculate charges and receive payments
• Perform light housekeeping and cleaning duties
• Investigate and resolve complaints and claims
• Balance cash and complete balance sheets, cash reports and related forms
• Answer telephone and relay telephone calls and messages
• Clerical duties (i.e. faxing, filing, photocopying)
• Provide general information about points of interest in the area
• Follow emergency and safety procedures
• Handle wake-up calls
• Provide customer service
• Assist clients/guests with special needs
• Maintain an inventory of vacancies, reservations and room assignments

Security and Safety

• Criminal record check

Transportation/Travel Information

• Own transportation
• Own vehicle
• Valid driver’s licence
• Public transportation is available

Work Conditions and Physical Capabilities

• Fast-paced environment
• Work under pressure
• Attention to detail
• Standing for extended periods

Personal Suitability

• Effective interpersonal skills
• Flexibility
• Team player
• Excellent oral communication
• Excellent written communication
• Client focus
• Dependability
• Judgement
• Reliability
• Organized

Benefits

• Other Benefits