Guest Service Agent / Front Desk Agent
☞ Johnston Canyon Lodge & Bungalows
看过: 175
更新日: 25-05-2024
类别: 行政/文书/助理 咨询/客户服务 快速消费品 家庭用品
行业:
工作类型: Full-time, Fixed term contract, Seasonal
薪水: $17–$18 an hour
工作内容
Position Overview
We are looking for full-time seasonal Front Desk / Guest Services Agents that will work resourcefully to support the booking operations, promptly answers phone calls and emails, and go above and beyond to provide professional support to guests.
Perks for you:
- We offer subsidized shared staff accommodation (room & meals)
- Family & Friends discount at Johnston Canyon Lodge and Bungalows
- Company Events
- Discounted rates for Roam bus pass to town
- Discount for restaurant meals and gift store items
- Commuters benefits
- Other financial incentives: tips program and performance bonus
- Located in the heart of a wildlife corridor and many hikes around
- We believe in working smart & having fun!
Key Responsibility
- Greet guests upon arrival and Perform all check-in and check-out procedures
- Manage incoming online and phone booking inquiry
- Complete guests’ bookings, collect confidentially contact and payment information
- Post payments to guest accounts accurately
- Respond to clients’ requests /feedbacks in a timely and professional manner
- Liaise with the housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Upsell additional facilities and services
- Follow opening and closing duties, cash handling polcies, end of the day reconciliation procedures
- Provide helpful information about surrounding area and activities to do in Banff - Lake Louise and Bow Valley Parkway
- Perform other duties as requested by management
Requirements
- Available from May 11 to October 17
- Provide your resume and cover letter
- Legally eligible to work in Canada
- Provide clean criminal records
Staff Accommodation available upon request and availability
Job Types: Full-time, Fixed term contract, Seasonal
Contract length: 6 months
Salary: $17.00-$18.00 per hour
Schedule:
- 8 hour shift
- Holidays
- Overtime
- Weekend availability
Supplemental pay types:
- Overtime pay
- Tips
Application question(s):
- In 2-3 sentences, please describe why you want this position at the Johnston Canyon Lodge & Bungalow.
Experience:
- Guest Services: 1 year (preferred)
Work Location: In person
Expected start date: 2023-05-12
最后期限: 09-07-2024
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