Full-time Claims Inquiry Associate

工作内容

• SEEKING ENTRY CLAIMS INQUIRY ASSOCIATES*
• 100% REMOTE*
• 6 MONTHS CONTRACT*
• CALL CENTER EXPERIENCE REQUIRED* *$22//HR*
• MUST BE AVAILABLE ON WEEKENDS*
• DAY-TO-DAY DUTIES:*
• Respond to incoming calls, emails, faxes, and requests from customers, providers, underwriters, and internal associates; complete callbacks to clients, providers, in order to provide information and resolve customer service issues.
• Interpret policies, and fully explain benefit coverage to customers regarding policies, benefits, and claim status.
• Process stop payments and re-issue cheques to ensure that the customer or provider received the correct payment.
• Perform administrative tasks such as opening short cut cases, printing out daily reports, sending forms, updating deferral code status to ensure quality control.
• Qualifications*
• A minimum of 6 months experience in a call centre environment.
• Proven ability to de-escalate calls (clients often calling in because their claim was refused)
• Ability to operate a computer with 2 screens (one with soft phone, one with CRM/client info)
• Able to commit to 8AM-8PM rotating schedule
  
  

À propos d’Aston Carter:

Veuillez noter : Des fraudeurs essaient de se faire passer pour des employés d’Aston Carter. Nous n’utiliserons jamais des services gratuits comme Gmail, Telegram ou WhatsApp pour communiquer avec vous et nouse ne vous demanderons jamais d’argent.

Aston Carter, une division d’Aerotek, est un fournisseur d’envergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation d’Allegis Group, un fournisseur multinational de solutions en matière de talent. Aston Carter s’engage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients. Reconnu "best of staffing" par nos clients et le talent que nous recrutons, Aston Carter s’engage à livrer un service hors pair a tous nos partenaires d’affaire.

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We’ll never contact you via Gmail, Telegram, or WhatsApp and we’ll never solicit money from you. Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers’ unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.