Front Desk Manager

工作内容

We are looking for a talented individual to join our management team. We offer great benefits as well as housing and flights.

*Please note we only accept candidates currently residing in Canada.

JOB DESCRIPTION

• Assist the Rooms Division Manager in leading, motivating and developing the Front Desk team

• Take the lead in training all Front Desk employees on roomMaster & Travelclick processes and procedures

• Intermittently cover Night Audit on days off and vacation days (only in the absence of the Night Audit cover employee)

• Assist with making Reservations, in order to maximize productivity and guest satisfaction

• Follows all Support Office Accounts Receivable practices and ensures all procedures are followed to maintain desired outcomes

• Actively participate, coach and lead associates in guest problem resolution processes to ensure that guest service opportunities are resolved quickly and addressed effectively

• Actively work to improve the guest experience through designing and implementing best practices for arrival, departure and in-house processes.

• Effective communication within all divisions within the hotel and Support Office.

• Ensure accuracy of room block assignments, arrangements for special requests, VIP accommodations and the distribution of the VIP lists

• Help to manage Online Travel Agents and manage the room inventories to ensure the desired Average Daily Rates.

• Meet and exceed the expectations of the Front Office team by utilizing leadership skills and motivation techniques to maximize associate productivity and satisfaction of direct reports

• Assist the Rooms Division Manager with conducting performance reviews

• Design and ensure active participation of the Front Office team for all training programs

• Listen and respond to guest requests or concerns, taking action until a solution has been identified

• Assume the responsibility of the Rooms Division Manager in his/her absence

• Other duties as required by senior management

QUALIFICATIONS

• Minimum of 2+ years experience in a Front Office role

• Passionate about the people and the product

• Proven ability to effectively lead, motivate and develop a team

• Strong guest service orientation and training skills background

• Highly motivated, organized, and results driven

• Excellent organizational, written/verbal communication and interpersonal skills

• Professional in presentation and demeanor

• Comprehensive knowledge of Front Office operations, policies and procedures