Front Desk Agent

工作内容

POSITION OVERVIEW:

You are ultimately responsible for seeing that each guest has a comfortable stay, and that his or her needs are met. You will assist each of our guests in a friendly, efficient, professional manner in all Guest Services related functions and maintain a high standard of service and hospitality at all times.

KEY AREAS OF RESPONSIBILITY:

• Greet and welcome guests upon arrival
• Ensure guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest.
• Check guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepare for group check in and out and VIP arrivals; become informed of events/ functions in the hotel during the shift.
• Report any unusual occurrences or requests to your Supervisors and Manager and log into MOD book
• Check guests out of the hotel; process customer payments according to established policies and procedures.
• Respond to guest requests promptly; promote hotel services, packages, facilities and outlets; provide guests with information such as local attractions and directions to increase satisfaction.
• Resolve guest complaints to the satisfaction of the customer; inform Manager/Supervisor of major problems, complaints, disturbances or unhappy guests.
• Handle reservation inquiries using Diamond Edge training.
• To maintain "float" in a cash drawer, complete a daily cash deposit slip and deposit all monies into the hotel safe according to the hotel’s policies
• Provide a professional image at all times through appearance and proper uniform.
• Communicate effectively with all departments to ensure a positive guest experience as well as to ensure the safety of staff and guests
• Comply with all hotel loyalty programs
• Perform any other tasks as required

The above areas of responsibility are not all inclusive and may be amended from time to time.

QUALIFICATIONS:

• Completion of secondary school diploma (Grade 12) or equivalent
• Minimum 1 year of customer service experience
• Previous Front Desk experience preferred
• Must be computer literate
• Ability to speak French is an asset
• Must possess an outstanding level of customer service, be punctual, and well-organized
• Must have excellent organizational skills and attention to detail
• Must be a team player and have excellent communication skills
• Must be flexible to work any shift
• Must possess the ability to communicate effectively within a diverse team environment
• Ability to work effectively and collaboratively in a multi-cultural environment with co-workers, managers, and guests
• Our COVID-19 Workplace Vaccination Policy requires that all employees be fully vaccinated against COVID-19 as a condition of employment. Individuals who are not vaccinated for medical reasons or other protected ground under the OHRC can request an exemption from the employer. If approved the individual will be subject to other health and safety guidelines.

We are committed to contribute to a systemic change in equity, diversity, and inclusion. Diamond Hotels is proud to be an equal opportunity employer. We commit to identify, prevent, and eliminate discrimination and harassment in all its forms with respect to race, color, ancestry, place of origin, physical or mental disability, sex, gender identity or expression, sexual orientation, age, religion, political belief, marital status or family status of that person or that group or class of persons.

We are further committed to compliance with all fair employment practices relating to citizenship and immigration status. In recruiting for our team, we want to know more about the collective sum of your experiences, knowledge, innovation, self-expression, and talent that you invest in your work. We encourage members of designated groups and Indigenous Peoples to self-identify and apply.

We will also make accommodation available to job applicants with disabilities in the recruitment process. During this process, if an applicant requests accommodation, please contact Human Resources at 613-650-5420 and we will consult with the applicant and arrange for a suitable accommodation that takes into account the applicant’s accessibility needs.

Job Types: Full-time, Permanent

Salary: $16.50 per hour

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• Paid time off

Schedule:

• Holidays
• Monday to Friday
• Weekend availability

Experience:

• customer service: 1 year (preferred)