Front Desk Agent

工作内容

Join the Front Office team at Sparkling Hill Resort! We are seeking a professional, friendly individual for a full-time Front Desk Agent Position.

At Sparkling Hill Resort, we are proud to offer exciting opportunities which will allow you to develop your hospitality career at a renowned wellness resort. We believe in encouraging a family-style environment, and we recognize that our people and their development are the most important asset to our resort. If you are interested in becoming part of a dynamic team of committed individuals then we would like to hear from you!

Duties will include:

• Answer internal and external phone calls and emails and direct guests to the appropriate department
• Greet guests and visitors as they enter the resort
• Complete check outs and check ins and receive payment
• Create guest reservations and advise callers regarding rates and packages
• Be knowledgeable about Sparkling Hill amenities and policies in order to advise guests accurately
• Post and balance payments and charges on guest folios
• Communicate with other departments such as Maintenance and Housekeeping regarding requests and changes throughout the day
• Anticipate guest needs in order to provide seamless and exceptional service
• Receive and respond to guest concerns and address them promptly with the appropriate manager as needed
• Complete daily checklists and tasks to maintain organization at the Front Desk
• Count and verify individual cash floats and maintain responsibility for all cash received and given out
• Prepare reports
• Arrange transportation or other services for guests
• Other duties as assigned

Qualifications:

• Previous Front Desk or other hospitality experience preferred
• Previous experience with Maestro Property Management System an asset
• Strong interpersonal and problem solving skills
• Excellent communication and organizational skills
• Ability to work cohesively as part of a team as well as independently
• Ability to focus on guest needs, remain calm and professional at all times
• Able to work flexible hours including days, evenings, weekends and holidays
• Must have a valid work permit

Working Conditions:

• Constant standing and walking throughout shift

Perks & Benefits:

Sparkling Hill team members get to enjoy a variety of perks & benefits which we provide as a thank you for hard work and dedication. Perks and benefits include:

· Deeply discounted room rates available to team members

· Discounts on gift shop retail, food and spa treatments

· Extended health benefits

· Career growth opportunities in the form of promotions and department transfers to expand your knowledge and exposure to the industry

· Staff housing opportunities for those who qualify - Employee housing is assessed on a case by case basis for those interested in moving to the Okanagan Valley to work at Sparkling Hill Resort

Qualified applicants may submit a resume and cover letter to Mr. Ian Fraser, Assistant General Manager. Only candidates selected for an interview will be contacted.

Staff accommodation is available on site in double rooms for full time Sparkling Hill employees, working 40 hours per week.

Job Types: Full-time, Permanent

Job Types: Full-time, Part-time, Permanent

Benefits:

• Dental care
• Extended health care
• Life insurance
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends

Education:

• Secondary School (preferred)

Experience:

• administrative assistant: 1 year (preferred)
• receptionist: 1 year (preferred)

Work remotely:

• No