工作类型: Full-time, Permanent
薪水: $14.82 - $15.22 an hour
工作内容
The Rodd Moncton Hotel is looking for a talented service-oriented person to join our front desk team.
RESPONSIBILITIES:
1. To use guest’s last name at every opportunity.
2. To follow Rodd Hotels and Resorts Front Desk Standards.
3. To receive and register hotel guests in a courteous and efficient manner in accordance
with availability, special requests, parking requirements and guest credit policy.
4. To provide impeccable guest service through communication to all Hotel personnel.
5. To accept, confirm, modify, or cancel room reservations, communicating changes to
appropriate departments, providing sales staff with “leads”.
6. Using the Guest Recovery model, effectively deal with customer concerns
7. To maximize room revenue through active up selling, room types and room rates
when accepting reservations and upon arrival.
8. To operate and maintain all equipment required to perform your duties as a Front
Desk Agent.
9. To develop and maintain a thorough knowledge of the Hotel, Its amenities, Packages,
Programs, Events, Local tourist Attractions and other Rodd Properties, so you can
communicate in a “sales conscious” manner, when responding to guest inquiries.
10. To maintain guest accounts in accordance with Guest Credit Policy, communicating
all Direct Invoicing information and all circumstances surrounding uncollected
accounts to accounting department.
11. To maintain operating supplies through inventory and ordering procedures for room
card keys, all forms, paper and office supplies.
12. To develop initiative in decision-making, with the aim of maximising guest service,
JOB SPECIFICATIONS
- Customer service oriented, genuinely likes interacting with people
- Excellent communication skills
- Good listening skills, able to read and respond to guest needs.
- Ability to adapt to new situations
- Team Player
- Proven ability to multi-task
- Good at problem solving with the ability to generate new ideas and solutions
- Detail oriented
- Good Computer Skills, working knowledge of Microsoft Word and Excel programs
- Excellent organizational and time management skills
- Positive attitude and energy with strong emotional intelligence
- Willingness to learn
Job Types: Full-time, Permanent
Salary: $14.82-$15.22 per hour
Benefits:
- Extended health care
- On-site parking
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Moncton, NB: reliably commute or plan to relocate before starting work (preferred)
Experience:
- customer service: 1 year (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
Work remotely:
- No
最后期限: 21-06-2024
点击免费申请候选人
报告工作
相同的工作
-
⏰ 02-07-2024🌏 Quispamsis, New Brunswick
-
⏰ 17-07-2024🌏 Saint John, New Brunswick
-
💸 $28.10–$34.35 an hour⏰ 17-06-2024🌏 Saint John, New Brunswick
-
⏰ 22-06-2024🌏 Sussex, New Brunswick