Food Expeditor

工作内容

• Primary interface for lab requests requiring Customer Care assistance. Must work with customer care representatives and customers to ensure

requests are responded to in a timely manner.

• Responsible for monitoring and expediting Tier 2 requests for the lab. Ensuring they are completed in accordance with the urgency level indicated
• Responsible for the management of the Sample Hold Process to ensure that lab samples that have been placed on hold are properly addressed.

They will assist in managing the Sample Hold tracking spreadsheet and resolving sample issues that prevent proper processing.
o Duties included adding program / products
o Resolving any sample condition issues
o Ensuring updates to SARFs are corrected and distributed back to customers to prevent reoccurrence.

• Support sample receiving with pre logging assistance
• Special projects to assist lab and customer care departments with process enhancements to improve customer responsiveness

o May interact with clients by identifying their requirements and addressing their needs such as sample pick-up, literature, turn-around-time
commitments, etc.

• Support corporate quality and continuous improvement process.
• Track brokered/subcontracted samples to make sure testing is being performed according to expected Turnaround Times.
• Assist in the pulling of SARF’s and other documents as a result of client requests and subpoenas.

REQUIREMENTS:

• A general knowledge of food testing method or scientific processes obtained from a degree in Food Science, Microbiology, Chemistry or direct relevant laboratory experience is preferred to provide support to the clients of the company.

• 1-2+ years experience in a Customer Service food or beverage industry

• This position requires a broad knowledge of personal computer software and data entering skills to input data into the LIMS and generate special reports.

• A basic knowledge of microbiology and chemistry is helpful to effectively assign proper sample and test codes.

• Organizational skills are required to keep track of all communications and documentation.

• Time management skills are useful to ensure that we are responsive to lab requests.

• Written and oral communication skills are essential to obtain or clarify requests with the lab and the customers.

Job Types: Full-time, Permanent

Pay: From $38,000.00 per year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift

Ability to commute/relocate:

• Markham, ON L3R 5V5: reliably commute or plan to relocate before starting work (preferred)