Exam Administrator

工作内容

If you are eager to be part of a dynamic environment with exciting initiatives, this is a great opportunity for you!

Join ITA and be part of a highly engaged organization that is named one of BC’s Top Employers and certified Great Place to Work!

The Exam Administrator is responsible for the day-to-day administration of examinations and assessments. This role manages incoming exam related queries and requests from training providers and provides external stakeholder support to our invigilation partners.

Submit your cover letter and resume by email on our careers page: https://www.itabc.ca/about-ita/careers-ita

RESPONSIBILITIES

Examination and Assessment Administration and Quality Assurance:

· Responsible for individual and group examination and assessment scheduling, verifying eligibility and following up for further information when required

· Prepare and arrange examination materials for apprentices writing out of province

· Mark examinations and perform initial quality assurance review of results. Resolve first level anomalies and escalate content concerns to Program Standards

· Record technical training results received from training providers

· Distribute examination results to internal and external contacts

· Ensure electronic and physical examination materials are stored securely.

· Activate and deactivate versions of exams as directed by Program Standards

· Distribute scheduling data to external contractors for printing and shipment of examination materials for invigilators

· Prepare confidential examination materials for pick up and review materials upon return and forward Feedback Forms to the Program Standards Managers

· Maintain the security of test materials in accordance with internal and Red Seal operating policies and procedures

· Track unique requests and escalations

Stakeholder Support:

· Provide exam day support to invigilators to ensure exam processes and procedures are followed

· Respond to questions from training provider partners relating to the general coordination of exam events

· Follow up with training providers on technical training verifications for individual apprentices and other training result discrepancies

· Develop and implement plans for large exam events

· Act as invigilator at training provider sites and ITA office

· Act as backup for other roles within Assessments department

· Act as first tier support to resolve internal and external escalations or tasks

System Support:

· Act as a liaison between Assessment department and Information Technology department to identify potential issues with the systems and offer suggestions for improvements

· Identify and report deficiencies as well as recommend system improvements where possible

· Participate in the planning and feedback to design software tools that meet business requirements.

· Test and implement technical solutions; validate that the final product satisfies the defined requirements.

· Identify and resolve technical system issues directly impacting scheduling and marking examinations

· Perform other related duties and participate in special projects as assigned

QUALIFICATIONS

· Intermediate proficiency with MS Office programs: Word, Excel, PowerPoint

· Ability to work independently with minimal supervision as well as the ability to work in a team environment

· Strong ability to adapt to changing priorities

· Previous customer service and data entry experience considered an asset

· Ability to lift up to 25lbs

· Able to effectively deal with a wide audience including internal and external stakeholders in a professional manner

· Strong competencies are required in the following areas:

o Self-management

o Initiative

o Administration with attention to detail

o Multi-tasking

o Time management and prioritizing

o Communication, both written and verbal

o Problem solving and good judgment

o Interpersonal skills

o Conflict resolution

COMPENSATION AND BENEFITS

Salary Band 3: Starting at $52,530

The ITA offers a highly competitive benefits package and perks which include:

· Healthy Living Program

· Extensive Extended Health and Dental Plans that are 100% employer paid

· Eligible for pension contributions

· Professional Development Plan