Desktop Support Analyst (Co-op)

Who are We?

Do you want to be a part of a global team whose mission is to be the leading specialist in electric power switching, protection, and control by creating innovative solutions that are easily applied and provide the best long-term value? We help companies like Bruce Power, Toronto Hydro, Hydro Quebec, and many others keep the lights on for their customers.

We design, assemble, provide post-sales support and everything in between. Our business is fostered around our core values of personal integrity, respect for people, commitment to excellence and responsible stewardship. We are happy to share that we are a land fill free company. We take our commitment to our Team Members, Customers, and the environment seriously.

Reporting to the Assistant Manager – Information Technology, the successful co-op student will work with the Client Services team in providing support to S&C’s PC install-base of 2,700+ systems around the world. The technical knowledge desired includes PC hardware, PC operating systems, application software support and networking/telecommunications.

• Respond to and prioritize requests for technical support or assistance
• Identify and analyze support issues, determining cause, resolution and potential trends
• Provide guidance and recommendations in the most effective use of technology
• Facilitate relationships with external organizations regarding technical issues and software functionality
• Prepare/maintain procedural, educational or related documentation/communications
• Follow established standard work and best practices; define new standard work as appropriate
• Install or assist in the installation and maintenance of technical equipment and/or software
Perform other similar and related duties as assigned

• Successful completion of at least one year of post-secondary education towards a diploma or degree in or related to computer technology
• Available for 4 month co-op term - Spring/Summer 2024 (May - Aug)
• Successful completion of at least one co-op work term
• Experience in a technical support role involving client technology including but not limited to:
• Excellent interpersonal, customer service, and communication skills
• Ability to work independently with minimum supervision
A team player and a self-starter