Customer Service Representative - sales

About Us

Work Schedule: Full Time, 37.5h/week, rotation shift

Location:Work From Home, physical office at 2750 Assumption Blvd, Montreal, Quebec H1N 2G9

Compensation Rate: $19.32/hr

Proudly Canadian and Independently Owned, we are Coke Canada Bottling!

Coke Canada Bottling is Canada’s premier bottling company. We are an independently owned business encompassing over 5,800 associates, more than 50 sales and distribution centres, and five production facilities nationwide.

We have a 120-year heritage of manufacturing, marketing, selling, and distributing the major branded ready-to-drink products Canadians love.

We pride ourselves on building diverse and sustainable relationships with our customers, consumers, stakeholders, and communities through our shared values: lead with an entrepreneurial mindset, collaboration, integrity, accountability, quality and safety.

Our brands include: Coca-Cola®, Diet Coke®, Coca-Cola® Zero Sugar, Coca-Cola Life™, Sprite®, Fanta®, Barq’s®, NESTEA®, POWERADE®, Minute Maid®, DASANI® and vitaminwater®; and our partner brands: Canada Dry®, Monster Energy®, and A&W®.

About This Opportunity

As an Customer service representative you are the expert that provides sales and support to established customers in a contact center environment. An Customer service representative is responsible for selling to existing customers to obtain their beverage orders, handling customer service inquiries, and updating multiple systems as necessary. This role is critical in supporting the Coke Canada goal of becoming the worlds best independant bottler by maintaining and growing sales through various communication channels with providing superior service to our existing customers.

Responsibilities

• Actively listen to customer inquiries and apply job knowledge to accurately complete the necessary request to ensure customer satisfaction
• Successfully sell Coca Cola products to established customers via multiple customer contact channels through up-selling and cross-selling established products and introduction of new brands and packages which results in increased volume and profitability
• Research account call history and use applicable resources/tools to problem-solve and make appropriate decisions to meet customer’s needs and resolve issues
• Utilize effective communication skills to ensure customer expectations are successfully achieved with all internal/external stakeholders
• Ensure new/revised processes are understood and immediately applied to customer interactions via Coca Cola tools/resources
• Actively participate and contribute in engagement and team building activities
• Assist with projects per business needs

Qualifications

• High School Diploma or equivalent
• 2 years customer service experience (Including sales)
• Ability to speak French fluently
• Call center experience is an asset
• Demonstrated ability to provide outstanding customer service
• Demonstrated ability to successfully work independently and in a team environment
• Demonstrated ability to problem-solve and provide viable solutions based on customer needs and company objectives
• Experience working in various computer applications ( Microsoft, Outlook, Genesvs)

Important

All offers of employment at Coca-Cola Canada Bottling Limited (“Coke Canada Bottling”) are conditional upon a successful background clearance obtained through our contracted third-party vendor. The standard clearance requirements depend on the position and may include some or all of the following: criminal clearance, employment verification, education verification and drivers abstract review. Please advise the Talent Acquisition team if you have any questions or concerns in regards to this once you are contacted for further consideration.

Coke Canada Bottling is committed to creating a diverse and inclusive workforce with several programs, policies and resources in place to support our people. For individuals requiring accommodations or support throughout the recruitment process please contact our Talent Acquisition Services team by calling 1-844-383-2653 or email HR@cokecanada.com.