Customer Service Representative

工作内容

We are currently looking for an outgoing Customer Service Representative that will provide follow up with existing customers, as well as attract potential customer by answering product and/or service inquiries. The ideal candidate will be outgoing and proactive by suggesting information about higher tier products.

Job functions:

• Resolve products and/or service issues by clarifying customers complaints
• Maintain financial account on customers past orders
• Manage a large number of customer inquiries
• Generate sales leads
• Contribute to the Customer Service team effort by working fluidly with other coworkers
• Identify and assess customers’ needs to achieve long term satisfaction
• Handle complaints and providing the adequate solutions
• Keep record of customer interactions and follow up accordingly
• Act as the company gatekeeper
• Compile reports on overall customer satisfaction
• Read and memorize scripts

Requirements:

• Proven customer service experience
• Record of over-achieving quota
• Excellent communication and presentation skills
• High school diploma or equivalent; college degree preferred