Customer Service Rep - Tier 1 Support

工作内容

Company DescriptionAre you a natural problem solver with a positive attitude who can deliver an exceptional customer experience? Are you a tinkerer, an early adopter, the “go-to” person that friends and family go to for help with their home technology? Do you know the right questions to ask in order to quickly assess and resolve issues and problems?Join us.We’re Sutherland, and we are now seeking self-motivated Technical Support Representatives to join us on-site at our Windsor facility. Join us today and become part of a team supporting one of the world’s leading telecommunications brands. Work hard and who knows where tomorrow will take you.Job DescriptionIn this role, you will use your technical savvy to provide Tier 1 support to customers looking for assistance related to a variety of issues, including phone, tv, and internet connectivity and hardware technical support. You will have the opportunity to showcase your superior customer support and troubleshooting skills while developing your expertise in all aspects of customer service and technology.What We Offer

• Competitive base rate
• Medical, dental, and vision benefits, EAP, and more health and wellness programs
• Paid PTO and top-notch training
• Great work environment
• Promote-from-within advancement opportunities
• A convenient location at 500 Ouellette Avenue on the Transway 1A and 1C bus routes, and a short walk from the Transit Terminal (and the waterfront).

Qualifications

• Demonstrated ability to perform at a high level, to support a high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Proven ability to multitask demonstrated through the use of several applications; experience working with CRM applications preferred

Additional InformationAbout Us:At Sutherland, you can grow your own way, do interesting things, and be yourself. Our teams thrive in an environment of diversity of thought, experiences, and background – we celebrate and embrace our diversity, whole-heartedly. As a digital transformation company, we rethink and rebuild processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 35 years.