Customer Service Agent

工作内容

Other Details: Reporting to Manager, Customer Service

Level: As per the UNIFOR Collective Agreement

• In accordance with the UNIFOR Collective Agreement

Skills and Qualifications

Include, but not limited to, the following minimum skills and qualifications:

High school diploma or equivalent related experience;
1 year of customer service experience;
Possess a working knowledge of Sabre System;
Bilingual in English/French or English/Inuktitut considered an asset;
Possess a knowledge of passenger check-in and baggage handling;
Must be familiar with all aspects paperwork/documentation for all passenger service functions;
Must possess strong communication, and interpersonal skills;
Proven customer service skills;
Works well in team environment;
Experience in handling passengers with mobility needs;
Must be adept at handling multiple tasks, and prioritizing duties;
Willing to assist in all areas of passenger services;
Willing to work irregular hours of operation and shift work;
Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.
Duties and Responsibilities

Interested candidates should be able to perform the following duties and responsibilities:

Process passengers and baggage;
Make reservations and compute fares;
Disseminate information;
Assist passengers with mobility and special needs;
Issue tickets and process sales reports for deposit;
Assemble, control and transmit reservations and passenger data;
Administer Interline and employee travel both business and pleasure;
Maintain records as required;
Process claims for damaged or missing baggage;
Record flight arrival and departure times;
Conduct radio communications with the aircraft;
Other duties as assigned.

Is this the job for you?

Apply in writing with a cover letter and résumé to:
Canadian North Human Resources Department
Email: recruit@canadiannorth.com
Fax: 613-254-6280

Internal and External candidates will be interviewed simultaneously. Only successful candidates will be contacted for interviews. Canadian North is committed to employment equity.

This advisory was posted on December 8, 2022.