customer satisfaction representative

☞ Clickback Inc.

看过: 149

更新日: 09-06-2024

位置: St. Catharines Ontario

类别: 非政府组织/非营利组织

行业:

工作类型: Full-time, Permanent

薪水: $45,000–$55,000 a year

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工作内容

  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week
  • Education: Secondary (high) school graduation certificate
  • Experience: 3 years to less than 5 years

    • Tasks

  • Access and process information
  • Address customers’ complaints or concerns
  • Answer inquiries and provide information to customers
  • Maintain records and statistics
  • Receive and log complaints
  • Report and document investigations and conclusions/recommendations
  • Notify customers regarding account discrepancies
  • Consult and advise clients
  • Conduct training sessions
  • Professionalism in customer service
  • Work with on-line accounts and systems
  • Provide customer service
  • Prepare and track work orders
  • Plan and oversee Webinars
  • Answer enquiries and resolve problems or discrepancies concerning customers’ accounts
  • Consult with clients to establish the overall look, graphic elements and content of communications materials

    • Computer and technology knowledge

  • Salesforce
  • Database software
  • MS Excel
  • MS Outlook
  • MS Windows
  • MS Word

    • Technical or specialized editing

  • User guide

    • Sales experience

  • Software

    • Security and safety

  • Criminal record check

    • Transportation/travel information

  • Own transportation

    • Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Work under pressure

    • Personal suitability

  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player

    • Screening questions

  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?

    • Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits

    • Financial benefits

  • Bonus

    • Long term benefits

  • Group insurance benefits
  • Life insurance
  • Other benefits

    • Other benefits

  • Learning/training paid by employer
  • Paid time off (volunteering or personal days)
  • Travel insurance
  • Wellness program
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最后期限: 24-07-2024

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