Customer Care Manager

工作内容

Do you have experience as a real estate project manager? Are you interested in joining a dynamic, positive and hard-working team in a friendly and fun environment? Boardwalk is currently looking for a Customer Care Manager.

|Title| Customer Care Manager (Senior Residence Manager)

|Location|

400 Place Juge Desnoyers, Laval QC H7G 4S2

|Work Conditions|

• Full time (40 hours), permanent position
• Schedule: Monday to Friday
• Salary: according to experience
• Valid driver’s license and vehicle required

|Responsibilities|

• Supervise and Direct Site Staff (Landscape, Maintenance, Cleaning, Security and Customer Care Associates)
• Liaise with H.R. to fill job vacancies
• Conduct final interviews for new site Associates
• Complete orientations for new hires on site, orient all staff with occupational health and safety polices, complete forms as necessary.
• Conduct required performance reviews, conduct regular meetings with staff as required.
• Reward, encourage, and motivate staff. Manage disciplinary action as required.
• Schedule work shifts; approve overtime. Review and verify staff hours worked for payroll.
• Ensure Quality of building interiors and exteriors. Conduct Site visits and inspect suites between residents.
• Prepare for quarterly “Vice President of Quality Control Inspections”.
• Control Inventory for building operations. Oversee ordering of parts and supplies by site. Ensure site has all supplies to run appropriately. Oversee administration of inventory.
• Coordinate advertising as required
• Analyze current market conditions and make recommendations accordingly (rental rate, pay scale, etc.)
• Ensure appropriate, ongoing building administration. Maintain weekly spreadsheets. Regulate specific and overall site costs. Review building operation checklists and update building statistics on an ongoing basis.
• Develop professional relations with Tenants. Respond in a timely fashion to tenant concerns, questions, etc.
• Coordinate default administration.
• Update Leaders on an on-going basis. Communicate in a timely fashion through telephone and email.
• Conduct Financial Analysis. Monitor spending and revenues. Prepare budgets. Analyze financial statements for buildings. Conduct appropriate market research.
• Is responsible to ensure health & safety is an integral part of our daily operations including providing an example for others by always directing and performing work in a safe manner, conducting inspections for unsafe acts and conditions and ensure prompt corrective action, holding regular safety meetings to review safety conditions and general safety policies and participating in the investigation all workplace incidents.
• Complete all required administration for the position on a tablet

|Benefits|

• 2 weeks vacation
• 6 personal days
• Uniforms provided (shirts, pants, jackets, etc.)
• Reimbursement of up to $50 for cell phone if required for work
• Paid holidays
• Profit sharing
• Group benefit plans
• Employee and family assistance programs
• Fitness reimbursement up to $500
• 10% discount on Boardwalk rentals
• Employer covers courses up to $1500 work related
• Group RRSP
• Scholarship Program
• Employer matches charitable donations up to $1000
• And more!

|Experience and Educational Requirements|

• Previous Leadership experience an asset.
• Property management experience an asset.
• Experience in a unionized environment an asset

|Technical Requirements|

• Advanced computer skills; Excel, Word and other Office 365 software
• Ability to learn internal systems
• Knowledge of tablet computer operation a plus

|Non Technical Requirements|*’*

• Excellent leadership and motivational skills
• Dedicated to building better communities for all our Customers and surrounding communities
• Strong commitment to providing excellent customer service to fellow associates
• Ability to handle sensitive information and maintain utmost confidentiality at all times
• Proven analytical skills
• Excellent listening and telephone skills
• Effective organizational and planning skills
• Ability to work independently and with other associates in a team environment
• Ability to multi-task and prioritize (excellent time-management skills)
• Demonstrate a positive attitude, enthusiasm and assertiveness
• Willingness to complete rotating on-call shift as scheduled

Additional information

We thank you in advance for your application, but only successful candidates will be contacted. Offers of employment will be contingent upon satisfactory completion of security background checks, reference checks and post-offer/pre-employment physicals, if applicable.

Boardwalk REIT has a vaccination policy in place.

Type d’emploi : Temps plein, Permanent

Avantages :

• Assurance Dentaire
• Assurance Invalidité
• Assurance Maladie Complémentaire
• Assurance Vie
• Assurance Vision
• Bourses d’Études
• Congés de Vacances et Compensatoires
• Programme d’Aide aux Employés
• Programmes de Bien-être
• REER Collectif
• Stationnement sur place

Horaire :

• 8 Heures
• Du Lundi au Vendredi
• Quart de jour

Formation:

• École Secondaire (Souhaité)

Expérience:

• Gestion du personnel: 1 an (Souhaité)
• service à la clientèle: 5 ans (Souhaité)
• management: 3 ans (Souhaité)

Langue:

• Français (Souhaité)
• Anglais (Souhaité)