Customer Account Manager

工作内容

Company Job Title: Program Manager

About Us

URtech Manufacturing is a North American provider of end-to-end Electronic Manufacturing Services (EMS) to OEMs since 2010. Our services extend from product concept to commercialization, supporting the entire product life cycle. We build trusting relationships with our customers that bring value and reliability to every partnership.

Summary

Reporting to the VP of Operations, the Program Manager will lead our Canadian Customer Service efforts, including all current & new product management activities. This role is responsible for growing long-term relationships with our customer’s key executives and stakeholders and providing project management leadership throughout the manufacturing cycle, from initial project start-up through to ongoing product deliveries.

Minimum Requirements

Overall accountability for customer P&L, OTD, quality, and customer satisfaction

Identify and win new business opportunities with assigned customer accounts including

negotiating contracts to maximize profit

Facilitate the proposal/quote process for new opportunities and recommend pricing

Operate as the key point of contact for all matters specific to the customer account

Main liaison between customers and cross-functional internal teams to ensure the timely and

successful delivery of products and services according to customer needs

Lead weekly customer meetings both internally and externally and drive actions, assign owners,

and commit to due dates,

Develop actions with cross-functional teams to mitigate any gaps in delivery commits, quality

requirements, and internal margin targets

Coordinate and oversee after-market services, such as repairs, returns, and warranties

Skills, Experience And Education

A post-secondary degree in Engineering or Business

5+ years of related experience in the electronics or other hi-tech manufacturing industry

Knowledge of the electronics manufacturing industry an asset

Relevant software knowledge, preferably with Microsoft Office, Dynamics, and Aegis

Additional Requirements

Positive "can do" attitude

Willingness to learn

Team player while able to function independently and with minimal supervision

Self-motivated, self-starter, organized, and detail-oriented

Ability to meet deadlines in a fast-paced environment

Any other job-related duties and/or projects that may be assigned.

Urtech Manufacturing