CPO-IA 21R - Assistant Supervisor (BC Public Service)

工作内容

Posting TitleCPO-IA 21R - Assistant SupervisorPosition ClassificationCommunity Prog Off-IA R21UnionGEULocationVernon, BC V1T 9V2 CA (Primary)Salary Range$60,998.61 - $69,422.06 annuallyClose Date10/11/2022Job TypeRegular Full TimeTemporary End DateMinistry/OrganizationBC Public Service -> Social Dev & Poverty ReductionMinistry Branch / DivisionService Delivery DivisionJob SummaryAssistant SupervisorCommunity Program Officer 21An eligibility list may be established for future temporary and/or permanent vacancies, and will be used exclusively by the Community Services Branch. Successful applicants would be required to physically work in the location posted, and would not be eligible to be placed elsewhere in the Province by virtue of this competition.Bring your supervisor experience to our team of client service super heroes.The Assistant Supervisor provides leadership to a team of Employment and Assistance Workers and Client Service Workers, who provide in-person service and support to people seeking income assistance and disability services. The Assistant Supervisor supports with scheduling, time and leave management, assignment and review of work, and contributes to performance management of staff. They work with employees and community partners to identify and resolve service and program delivery complaints and issues, making recommendations for improvement. The Assistant Supervisor draws on their experience serving clients from diverse backgrounds, who may be in crisis or have experienced trauma, while providing leadership in this high-volume, fast-pace service delivery environment.Watch this video to learn more about client service jobs in the Service Delivery Division.The Ministry of Social Development and Poverty Reduction is proud to be an equal opportunity employer; we strive to ensure all employees contribute in meaningful ways, bring their full self to work and celebrate their differences. The ministry focuses on reducing poverty, creating opportunities, and increasing inclusion. The ministry provides strategic leadership and quality services that empower British Columbians to share in the province’s prosperity, with a vision to participate fully in their community and to reach their full potential.The Service Delivery Division provides income and disability assistance services online, by phone, or face to face in our communities. We strive to ensure our services are reliable, responsive, inclusive, and accessible to all British Columbians who need our support. The Community Services Branch delivers in-person services and are responsible for responding to in-person requests for service and provides in-person support for cheque issue, receives documents, signs/witnesses documents, assesses in-person (intake) interviews with interpreters, and does ongoing file management including the processing of monthly reports.The Service Delivery Division provides a flexible work environment with many unique benefits, including a scheduled day off every two weeks.The BC Public Service is an award winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer . We are committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.On November 1, 2021 the BC Public Service announced the COVID-19 Vaccination Policy that defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here .For information about the Indigenous Applicant Advisory Service please visit: Indigenous Applicant Advisory Service - Province of British Columbia (gov.bc.ca).For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact SDSI.OPSSupport.Hiring@gov.bc.ca. DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible to assist you.NOTE:Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job RequirementsIn order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:

• Completion Secondary school graduation or equivalent (GED) plus two years related experience*.
• An equivalent combination of education and experience may be considered.
• Related Experience must include all of the following:
• Leading staff in a high volume, fast paced, rapidly changing customer service environment, through monitoring and evaluating performance.
• Experience using analytics to monitor performance.
• Providing services to citizens from diverse backgrounds, including but not limited to, citizens with mental and physical health issues including substance use issues, and citizens who may be in crisis, impacted by trauma, and displaying frustration.
• Planning, directing, monitoring, organizing, assessing and/or controlling of the resources of an organization.
• Delivering programs and services requiring an assessment of eligibility, and applying rules, regulations and/or legislation.
• Working with various computer applications: Microsoft Outlook, Excel, and Word; specialized data-bases, records-management, or case-management programs.

Preference May Be Given To Applicants With The Following

• Completion of a post-secondary degree in Social Services, Public Administration, Business Administration, or a related field.
• Experience working directly in or with community-based social service organizations providing services to citizens in a face to face setting.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.A Criminal Record Check (CRC) will be required.Application RequirementsCover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - A resume is required as part of your application; however, it may not be used for initial shortlisting purposes.Questionnaire (COMPREHENSIVE): YES - As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.Job CategoryAdministrative Services, Leadership and ManagementValue