Collection Officer

工作内容

International Credit Experts Inc is currently seeking Collections Officer with up to 2 years of experience to join our dynamic team in our efforts to contact consumers owing debt and negotiate timely payment, while accurately updating accounts, following prescribed guidelines. The successful candidate will be an excellent communicator and will always provide accurate information to consumers while in compliance with all regulatory and company policies.

Responsibilities Include:

• Contact customers to negotiate payment of outstanding accounts for internal purchased accounts.
• Maintain and update client files.
• Handle large volumes of documentation in an organized fashion.
• Professionally and respectfully negotiate with consumer and explore money sources to determine best possible arrangement
• Perform additional tasks and clerical duties as required.

Qualifications:

• Proven experience as a Collection officer or similar role for 2 years.
• Provide excellent service and ensure exceptional execution results in the collection of financial loans.
• Some experience with collecting for financial institutions is an asset.
• Document call activity details in Collections system to reflect action taken; Update customer account information with e.g., commitments to pay, amounts & dates, collection call updates.
• Comfortable working with targets and performance driven.
• Ability to negotiate in a tactful and diplomatic manner using superior oral and written communication skills.
• Team player with great people skills showing an ability to work in a team environment as well as independently.
• Proven sense of urgency with the ability to shift priorities as necessary.

*A satisfactory criminal records check will be required from the selected candidate as a condition of employment.

Benefits

• Competitive compensation based on work experience
• Comprehensive benefits package
• Opportunity to work in a pleasant environment with a great team
• Yearly Performance Review
• Abundant growth opportunities

Job Type: Full-time

Additional pay:

• Bonus pay

Schedule:

• Monday to Friday
• Weekend availability

Job Type: Permanent

Additional pay:

• Bonus pay

Benefits:

• Dental care

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Collection officer or similar role: 2 years (required)