Client Experience Coordinator

工作内容

Harrison Healthcare represents the next generation of primary healthcare delivery. We optimize the health and wellness of our clients by incorporating the latest scientific developments in evidence-based medicine into highly personalized care plans. Equally important, our collaborative team of professionals is driven by the values of innovation, excellence, and genuine compassion. We strive to care for every person as if they were family.

We are looking for a Client Experience Coordinator based out of Vancouver, BC, who values the professional satisfaction of delivering thoughtful, compassionate care to the highest standards. The Client Experience Coordinator helps to create a seamless client experience and ensures that client needs are met. They are responsible for coordinating check in at the reception area and addressing any client questions or concerns as they come into the clinic. They address patient questions in person, by email and over the phone and provide phone and support fax coverage.

If you are excited about delivering a personalized level of service to our team, and share our values, we would love to hear from you.

Responsibilities:

• Welcoming clients and visitors, verifying their information, and checking them in upon arrival.
• Maintaining office supplies and equipment
• Cleaning the waiting room between clients, distributing masks and encouraging hand sanitation.
• Managing incoming and outgoing deliveries
• Manage client requests and answer client questions on an ongoing basis via phone and email.
• Miscellaneous office duties as required.

What you bring:

• Ability to provide outstanding customer service experience to all clients and visitors.
• A customer service-oriented background.
• Ability to communicate effectively both verbally and in writing in English.
• Effective interpersonal skills.
• Ability to use applicable computer equipment and software.

Why work at Harrison?

• A competitive compensation package.
• A generous comprehensive health and dental benefits package.
• RRSP contribution and employer matching.
• A health spending and wellness account.
• Investment in professional development and learning.
• A vibrant culture that supports the wellbeing of their employees.

To comply with Provincial Health Order guidelines, vaccination against COVID-19 is a requirement for all employees at Harrison Healthcare.

Harrison Healthcare is an equal opportunity employer and invites all qualified individuals to apply. For more information about our available opportunities, please refer to our careers page: https://harrisonhealthcare.ca/careers/client-experience/. Harrison Healthcare thanks all applicants for their interest, however only shortlisted candidates will be contacted.

Job Types: Full-time, Permanent

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (required)

Work Location: In person