Care Coordinator, Personal Support Services, Full Time, St. Catharines

As a Care Coordinator, Personal Support Services within our St. Catharines Office,your focus will be on ensuring a positive patient and family experience by effectively scheduling direct care providers in the community to meet the requirements of patient care plans. You’ll be part of a team of Care Coordinators working diligently to provide as much consistency of care as possible while meeting the scheduling requirements of both patients and care providers. Frequently problem-solving, you’ll be the central point of contact for patients and families, care providers and referral sources. Effective care coordination is an important element of service delivery; as a result, you must be driven to help others in a compassionate and caring way while balancing the pressures to deliver on scheduling requirements.

As a Care Coordinator, you will:

• Use scheduling software effectively to fulfill patients’ care plans
• Provide field staff with accurate schedules on a weekly basis
• Ensure care providers are scheduled effectively and efficiently
• Communicate effectively with care providers to ensure schedules are carried out
• Communicate with patients and families when schedule challenges arise, and problem-solve effectively
• Maintain accurate records of care provider availability
• Maintain continuity of care whenever possible
• Take into consideration the individual needs of patients (and families), and of care providers, when making decisions
• Maintain accessibility by phone for patients, care providers, referral sources and other stakeholders
• Actively pursue positive relationships with care providers and patients
• Follow up appropriately on missed visits
• Liaise with Care Supervisors to share patient and care provider feedback
• Resolve or escalate, as required, client concerns/issues
• Ensure dated notes are timely and clear, and contain appropriate and required information
• Ensure accurate, timely documentation and/or phone calls, both external and internal
• Respond to faxes and emails in a timely manner
• Prepare daily performance and tracking reports in a timely manner
• Enter all critical and relevant information into the system for appropriate follow-up and documentation
• Escalate appropriate concerns or risks for review and/or follow-up.

To take on the role of Care Coordinator, you must:

• Have customer service experience
• Have computer skills
• Demonstrate excellent telephone etiquette
• Be able to remain calm in stressful situations
• Be able to empathize with the complexity and difficulty of each client or field staff situation
• Be a detail-oriented, adaptable and customer-focused team player
• Combine strong interpersonal skills with analytical problem-solving abilities
• Be self-directed, goal-oriented and able to manage time and priorities
• Possess medical knowledge or a medical background, and supervisory skills will be considered assets
• All team members are required to be fully vaccinated against COVID-19 and provide proof of vaccination upon hire or provide a valid medical exemption

When you join our team as a Care Coordinator, you’ll belong to one of Canada’s leaders in the healthcare industry, with 250 locations across the country. As one of the largest healthcare networks in Canada, we’re proud to be named one of Canada’s Best Managed Companies, Platinum Member and Canada’s 10 Most Admired Company Cultures.

Join us at CBI Health – where working together makes great things happen.

To learn more about CBI, please visit www.cbihealth.ca

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectivesthat help us innovate and provide the best possible care to our clients.

We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests.