Business Support, Concierge

工作内容

About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
OVERALL ROLE

The Receptionist will provide a welcoming approach to all Diageo employees, visitors and incoming phone calls while efficiently managing reception and administration responsibilities areas to accommodate client needs. Various duties to include verifying identity, checking in and out any visitors and referring / escorting visitors to reception or meeting areas. The receptionist will be responsible for answering incoming calls, directing calls, as well as general office support with a variety of clerical tasks. Reports to the Facilities Manager/Lead.

Essential Duties and Responsibilities:
Enthusiastically welcome visitors and employees, anticipate their needs, assist with arrival, a office orientation, and departure.
Take initiative to proactively address needs and answer questions.
Share your personal passions and knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productive.
Collaborate with team members to communicate trends in guest services and develop best practices and streamlined processes that respond to guests’ needs.
Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency.
Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills
Answer all in-coming calls
Point of contact for all packages/deliveries
Update phone lists
Order and organize all kitchen and office supplies
Assist in resolving problems associated with all building services including janitorial, mailroom, copier services, parking, badging, and conference rooms.
Assists with the coordination and scheduling of office/building maintenance activities

Critical Competencies for Success:
Experience:
High school diploma or general education degree (GED); or at least two years related experience and/or training; or equivalent combination of education and experience. Hospitality industry experience preferred.

Flexibility:
We look for flexibility and positive attitude in managing shifting daily priorities and high volume of guests.

People Person:
The best part of serving others is creating experiences for them that go beyond the expected.

Excellent Communicator:
Providing amazing experiences requires the ability to communicate professionally and passionately. Fluency in English and the local language is required. Speaks clearly & articulately with active listening skills

Interpersonal Skills:
Strong organizational skills; able to manage multiple priorities.
Works well with others with strong interpersonal skills.
Flexible & adaptable; able to work independently and in a team environment.

Multi-tasker:
Knows how to multi-task while ensuring consistent and elevated guest experiences and accuracy.

Technology and Tools:
Proficient in a range of information technology tools and platforms. Ability to use Word, Outlook and Excel to prepare documents and communicate with others. Able to use calendar / scheduling feature in Outlook and able to use a phone / switchboard.

Minimal Physical Activity:
Ability to perform minimal physical activity such as carrying small packages.

Location
Mississauga

KEY STAKEHOLDERS
Client Staff
JLL Account Staff
Vendor Staff
Visitors and Guests

REPORTING TO
Facilities Manager/Lead
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at JLL. Apply today!