Bilingual Customer & Technical Support Representative

工作内容

People Store is looking to hire a Bilingual Customer & Technical Support Representativefor our client based in Saint John, New Brunswick. This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.

Monday to Friday:9am to 6pm or a 8am to 6pm

Pay Rate: $20 per hour

Responsibilities:

• Provide an Excellent Customer Experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the Customer
• Solve Customer Hardware, Software and Networking problems at first contact using Xerox Systems, CareAR and/or Software Tools as appropriate
• Proactively communicate the benefits of diagnosing and resolving issues
• Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary
• Contribute to knowledge systems to enhance solutions provided to customers
• Execute processes unique to Xerox Major Account Customers to ensure Service Level Agreements are met
• Provide feedback on Policies and Procedures to continuously improve Customer experience
• Maintain product & software knowledge
• Performance focused – measured on providing great experiences and resolving technical issues by making good business decisions on each interaction
• Represent Xerox to Customers & Partners in a Friendly, Professional and Ethical manner

Requirements:

• Post-Secondary Education is an asset
• Technical support experience is an asset
• Must be Bilingual
• Solid Problem-Solving Skills - experience with troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc. is an asset
• Friendly & Able to communicate effectively – listening, written & verbal
• Ability to deliver results independently and as a part of a team
• Critical thinking and decision making
• Ability to multitask effectively with attention to detail
• High level of achievement and self-motivation

How to Apply:

Email resume to keddy@peoplestore.ca

Call (416) 224 5884

We look forward to assisting you with your next career move!!