Bilingual Customer Service Representative

工作内容

Stafford Communications is uniquely different. We provide Business Service Centre, Consulting and Marketing Services to our clients. We handle customer contacts on behalf of some the nation’s most prominent brands. Our business model features a robust quality and compliance consulting practice that helps companies optimize their own internal operations. As experts in regulated industries, we help pharmaceutical, healthcare, food, consumer packaged goods and beauty care companies build brand loyalty by providing their customers with exceptional experiences.

We offer a comprehensive and competitive benefits package to assist employees and their families to be healthy, feel secure and maintain work/life balance. We provide eligible employees the option to enroll in our health and dental benefits after 30 days of employment.

Our Business Service Centre is located in Rothesay, New Brunswick, however we have employees across New Brunswick and welcome applicants province wide.

Come Join Us!

The Customer Service Representativeis responsible for responding to complex consumer inquiries via phone, email and social media. The ideal candidate will possess strong multi-tasking skills while working on several programs simultaneously and ensuring our client contractual agreements are met. Our contact centre provides extraordinary service and the Representative must be energetic, friendly, skilled and committed.

KEY RESPONSIBILITIES:

· Answer incoming phone calls and respond to written communication.

· Provide product information and make recommendations based on consumer’s needs.

· Effectively handle quality complaints, adverse events and claims according to Standard Operating Procedures while maintaining superior customer service etiquette.

· Continually maintain working knowledge of all company products, services, and promotions.

· Log customer and contact information using various Client Relationship Management (CRM) tools

At this time, we are only accepting applicants that reside in New Brunswick.

QUALIFICATIONS:

· An outgoing personality, with excellent interpersonal and relationship management skills.

· Excellent verbal and written communication in both English and French including active listening and reflection with the goal of gathering information, problem solving and diffusing difficult callers.

· Ability to navigate between several computer screens (e.g., CRM Software, ACD System, Email and Web Browser) while actively listening and entering customer information.

EDUCATION and/or EXPERIENCE:

· Post secondary education preferred with minimum of 3 years customer service experience.

· Strong computer experience working on multiple software programs.

· Consultative customer service skills: ability to analyze a customer’s situation and present a solution.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Application question(s):

• Are you a resident of New Brunswick?