Applications Support Technician

工作内容

The Imaging Division

Celebrating over 40 years, Matrox is a privately owned Canadian company, recognized world-wide as a leader for its software and hardware products and solutions in Imaging and Video.

The Imaging division provides software and hardware solutions to original equipment manufacturers (OEMs) and to integrators of machine vision systems. We are a manufacturer of innovative industrial components, proud builders of the technology of tomorrow.

Responsibilities

As an Applications Support Technician for the Imaging division, your primary tasks will be:

• Support our customer base through telephone and e-mail to help them properly install Matrox hardware and software PC products;
• Assist customers with large variety of questions about programming (mainly de-bugging), video technology, PC compatibility testing and image processing;
• Communicate problems to the engineering department and conduct a follow-up with customers and sales department when a solution is available.
  

Requirements

• You have completed a DEC or AEC in computer systems or any other related field;
• Good knowledge of PC architecture and all Windows operating systems;
• Knowledge of SW languages such as C, C++ and C# in both Microsoft Visual Studio and .NET;
• Excellent knowledge of English, functional in French;
• The candidate must like to work in a dynamic, team spirited environment.